GM Operation Facility Management

About the role We are seeking an experienced General Manager of Operations Facility Management to join PT. OCS Global Services (OCS Indonesia) in Jakarta. This is a full-time position that represents a strategic leadership opportunity within our Real Estate and Property Management division, specifically focusing on Corporate Body and Facilities Management. As General Manager, you will lead facility management operations and drive sector growth by ensuring service excellence, operational efficiency, and client satisfaction. You will expand market presence, secure new customers, develop strategic solutions, and lead the account management teams in retaining and growing the existing portfolio. The role is accountable for pipeline development, business conversion, revenue and margin growth, portfolio balance, and Regenerative Facility Management initiatives that create sustainable value for people, communities, workplaces, and the environment

Key responsibilities Define and execute the sector growth strategy, annual growth plan, priority markets, target customers, and service-development agenda in line with Company objectives. Develop sector-specific Facility Management solutions and value propositions, including integrated services, digital solutions, and Regenerative FM offerings that differentiate OCS in the market.

Lead major opportunity reviews, bid/no-bid decisions, solution direction, pricing strategy, investment requirements, negotiation approach, and commercial handover within the Delegation of Authority. Build strategic relationships and partnerships with customer executives, industry bodies, government stakeholders, academic or vocational institutions, and business partners that support sector growth. Determine and periodically review account classification, account ownership, management capacity, and portfolio balance based on value, growth potential, complexity, risk, geography, and leadership capacity.

Set clear targets for team covering account retention, renewal, whitespace or share-of-wallet expansion, revenue, gross margin, collection target and customer health. Own consolidated sector revenue, gross margin, budget, forecast, pipeline conversion, productivity, DSO, and financial recovery and take corrective action where results deviate from plan. Allocate sector resources and align Commercial, Finance, Procurement, HR, Legal, QHSE, Sustainability/ESG, Service Excellence, IT, and other functions to remove growth and portfolio constraints.

Sponsor Regenerative FM as a growth proposition by connecting customer needs with solutions for People, Local Communities, Workplace, Environment, Social Mobility, Modern Slavery, and Carbon Improvement. Lead the performance, coaching, succession, capability, engagement, and development of direct-report Managers and ensure the organization has the capacity to deliver the sector growth plan. What we're looking