Mandarin Speaker

Deskripsi Pekerjaan

Tanggung Jawab

• Handle customer inquiries, requests, and complaints through chat, email, and other communication channels
• Provide accurate information and appropriate solutions regarding services, transactions, and system usage
• Coordinate with internal teams and external partners to resolve operational issues and customer concerns
• Monitor transactions and assist in investigating failed, pending, delayed, or disputed transactions
• Escalate cases to the relevant teams according to established procedures and follow up until resolution
• Communicate and coordinate with merchants, banking partners, vendors, and other stakeholders in Mandarin and English
• Prepare and maintain daily, weekly, and monthly operational reports
• Monitor payment channels, banking services, and system performance to ensure smooth operations
• Provide timely updates to customers regarding service disruptions, transaction status, and issue resolution progress
• Ensure all operational activities are performed in compliance with company SOPs, SLAs, and policies
• Support operational improvement initiatives and contribute to process optimization efforts
• Perform additional operational and administrative tasks assigned by management when required
• Job Requirements:
• Proficient in Mandarin & English (spoken and written)
• Able to operate computers and common office software, including Microsoft Office and Google Workspace
• Willing to work on a shift schedule
• Willing to work on weekends and public holidays based on a rotating schedule
• Responsive, proactive, and able to work efficiently in a fast-paced environment
• Strong teamwork and collaboration skills
• Available to join in the near future (immediate availability is preferred)
• Able to adapt quickly to new environments, processes, and technologies
• Fast learner with a willingness to continuously develop new skills
• Able to follow instructions and company procedures effectively
• Positive attitude, professional conduct, and strong sense of responsibility
• Excellent communication and interpersonal skills when dealing with customers, external partners, and internal stakeholders
• Strong problem-solving skills and the ability to handle customer inquiries and issues professionally
• Previous experience in Customer Service, Operations, Payment Gateway, Fintech, E-commerce, or Banking industries is an advantage