Deskripsi pekerjaan
Handle customer inquiries, resolve transaction issues, coordinate with stakeholders, support daily operations, ensure service excellence & compliance.
Tanggung jawab: Handle customer inquiries, requests, and complaints through chat, email, and other communication channels; Provide accurate information and appropriate solutions regarding services, transactions, and system usage; Coordinate with internal teams and external partners to resolve operational issues and customer concerns; Monitor transactions and assist in investigating failed, pending, delayed, or disputed transactions; Escalate cases to the relevant teams according to established procedures and follow up until resolution; Communicate and coordinate with merchants, banking partners, vendors, and other stakeholders in Mandarin and English; Prepare and maintain daily, weekly, and monthly operational reports; Monitor payment channels, banking services, and system performance to ensure smooth operations; Provide timely updates to customers regarding service disruptions, transaction status, and issue resolution progress; Ensure all operational activities are performed in compliance with company SOPs, SLAs, and policies; Support operational improvement initiatives and contribute to process optimization efforts; Perform additional operational and administrative tasks assigned by management when required; Job Requirements:; Proficient in Mandarin & English (spoken and written); Able to operate computers and common office software, including Microsoft Office and Google Workspace; Willing to work on a shift schedule; Willing to work on weekends and public holidays based on a rotating schedule; Responsive, proactive, and able to work efficiently in a fast-paced environment; Strong teamwork and collaboration skills; Available to join in the near future (immediate availability is preferred); Able to adapt quickly to new environments, processes, and technologies; Fast learner with a willingness to continuously develop new skills; Able to follow instructions and company procedures effectively; Positive attitude, professional conduct, and strong sense of responsibility; Excellent communication and interpersonal skills when dealing with customers, external partners, and internal stakeholders; Strong problem-solving skills and the ability to handle customer inquiries and issues professionally; Previous experience in Customer Service, Operations, Payment Gateway, Fintech, E-commerce, or Banking industries is an advantage.
Tanggung jawab
- Handle customer inquiries, requests, and complaints through chat, email, and other communication channels
- Provide accurate information and appropriate solutions regarding services, transactions, and system usage
- Coordinate with internal teams and external partners to resolve operational issues and customer concerns
- Monitor transactions and assist in investigating failed, pending, delayed, or disputed transactions
- Escalate cases to the relevant teams according to established procedures and follow up until resolution
- Communicate and coordinate with merchants, banking partners, vendors, and other stakeholders in Mandarin and English
- Prepare and maintain daily, weekly, and monthly operational reports
- Monitor payment channels, banking services, and system performance to ensure smooth operations
- Provide timely updates to customers regarding service disruptions, transaction status, and issue resolution progress
- Ensure all operational activities are performed in compliance with company SOPs, SLAs, and policies
- Support operational improvement initiatives and contribute to process optimization efforts
- Perform additional operational and administrative tasks assigned by management when required
- Job Requirements:
- Proficient in Mandarin & English (spoken and written)
- Able to operate computers and common office software, including Microsoft Office and Google Workspace
- Willing to work on a shift schedule
- Willing to work on weekends and public holidays based on a rotating schedule
- Responsive, proactive, and able to work efficiently in a fast-paced environment
- Strong teamwork and collaboration skills
- Available to join in the near future (immediate availability is preferred)
- Able to adapt quickly to new environments, processes, and technologies
- Fast learner with a willingness to continuously develop new skills
- Able to follow instructions and company procedures effectively
- Positive attitude, professional conduct, and strong sense of responsibility
- Excellent communication and interpersonal skills when dealing with customers, external partners, and internal stakeholders
- Strong problem-solving skills and the ability to handle customer inquiries and issues professionally
- Previous experience in Customer Service, Operations, Payment Gateway, Fintech, E-commerce, or Banking industries is an advantage
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi