General Manager

Deskripsi Pekerjaan

Kualifikasi

• Education background in Hospitality Management, Business Administration, or related field.
• Minimum 8–10 years of progressive hotel management experience, with at least 3 years in a General Manager
• Proven track record in delivering financial results and guest satisfaction in a 4-star environment.
• Strong leadership, interpersonal, and communication skills.
• Excellent problem-solving, organizational, and decision-making abilities.
• Fluent in English & Bahasa Indonesia (additional languages are a plus).

Tanggung Jawab

• Provide overall leadership and strategic direction to all hotel departments.
• Ensure excellence in guest experience, anticipating needs and resolving issues promptly.
• Drive revenue growth and profitability through effective sales, marketing, and yield management strategies.
• Oversee financial performance including budgeting, forecasting, and cost control.
• Maintain compliance with company standards, brand identity, and service excellence.
• Lead recruitment, training, and development of staff, ensuring a motivated and high-performing team.
• Build and maintain relationships with key stakeholders, guests, partners, and the local community.
• Ensure all facilities and services are maintained to the highest luxury standards.
• Monitor industry trends and implement innovative strategies to keep the hotel competitive.