Deskripsi pekerjaan
PINKHOTELS is a hospitality company dedicated to delivering exceptional guest experiences through outstanding service, innovative facilities, and a commitment to excellence. We pride ourselves on creating welcoming environments where our guests feel valued and our team members thrive. Our properties are designed to reflect local culture whilst maintaining the highest international standards of hospitality. As a Front Office Supervisor at our North Lombok property, you will lead and supervise front office operations to ensure seamless guest experiences from arrival through departure. You will play a vital role in maintaining service excellence, managing team performance, and upholding the company's reputation for outstanding hospitality. Your responsibilities include overseeing daily activities, supervising staff, and serving as a key point of contact for guest relations and operational matters.
Tanggung jawab: Supervise and manage front office staff, including receptionists and guest relations personnel, ensuring adherence to company standards and procedures; Oversee check-in and check-out processes, maintaining efficiency and accuracy whilst delivering exceptional guest service; Address guest inquiries, complaints, and special requests promptly and professionally, ensuring guest satisfaction and loyalty; Monitor and manage front desk operations, including telephone systems, reservation systems, and guest communication channels; Maintain accurate records and reports related to occupancy, reservations, and guest information; Conduct staff training and development programmes to enhance service quality and professional standards; Manage the front office budget and control operational expenses within assigned parameters; Coordinate with other hotel departments to ensure smooth operations and exceptional guest experiences; Ensure compliance with health, safety, and security procedures throughout the front office.
Tanggung jawab
- Supervise and manage front office staff, including receptionists and guest relations personnel, ensuring adherence to company standards and procedures
- Oversee check-in and check-out processes, maintaining efficiency and accuracy whilst delivering exceptional guest service
- Address guest inquiries, complaints, and special requests promptly and professionally, ensuring guest satisfaction and loyalty
- Monitor and manage front desk operations, including telephone systems, reservation systems, and guest communication channels
- Maintain accurate records and reports related to occupancy, reservations, and guest information
- Conduct staff training and development programmes to enhance service quality and professional standards
- Manage the front office budget and control operational expenses within assigned parameters
- Coordinate with other hotel departments to ensure smooth operations and exceptional guest experiences
- Ensure compliance with health, safety, and security procedures throughout the front office
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Rp 3.000.000 – Rp 3.800.000 per month
Cara melamar
- Lamar melalui platform
- Kirim lamaran melalui email: recruitment@sinunet.id
- Buka tautan lamaran resmi