Deskripsi pekerjaan
SUKU Lifestyle Hotel & Villas di Selong Belanak mencari individu profesional, termotivasi, dan berorientasi pada pelayanan tamu untuk bergabung dalam tim Front Office. Posisi ini berperan sebagai garda terdepan dalam menyambut tamu serta memastikan seluruh pengalaman menginap berjalan lancar dan berkesan. Tanggung jawab utama meliputi penanganan prosedur check-in dan check-out tamu, pengelolaan komunikasi dan pertanyaan tamu melalui berbagai platform, pengecekan daftar kedatangan dan permintaan khusus, serta verifikasi tagihan tamu. Anda juga bertugas berkoordinasi dengan departemen Housekeeping, membantu pengaturan transportasi, memantau platform OTA seperti Booking.com dan Airbnb, serta memastikan seluruh catatan operasional front office akurat dan up-to-date.
Tanggung jawab: Handle daily check-in and check-out procedures and ensure a smooth guest experience; Respond to and manage guest inquiries, requests, and communication via WhatsApp, email, OTA platforms, and in person; Check daily arrival and departure lists , guest notes, special requests, and room arrangements; Prepare and verify guest bills , including room, F&B, room service, and additional services; Coordinate with Housekeeping and other departments regarding room status, cleaning, maintenance, and guest requests; Assist guests with transportation arrangements, activities, and other services; Monitor and update Booking.com, Airbnb, and other OTA information when required; Assist with breakfast coordination and restaurant requests during the morning shift; Ensure all guest information, payments, and daily front office records are accurate and up to date; Maintain a professional, friendly, and welcoming attitude while representing SUKU Lifestyle Hotel & Villas.
Tanggung jawab
- Handle daily check-in and check-out procedures and ensure a smooth guest experience
- Respond to and manage guest inquiries, requests, and communication via WhatsApp, email, OTA platforms, and in person
- Check daily arrival and departure lists , guest notes, special requests, and room arrangements
- Prepare and verify guest bills , including room, F&B, room service, and additional services
- Coordinate with Housekeeping and other departments regarding room status, cleaning, maintenance, and guest requests
- Assist guests with transportation arrangements, activities, and other services
- Monitor and update Booking.com, Airbnb, and other OTA information when required
- Assist with breakfast coordination and restaurant requests during the morning shift
- Ensure all guest information, payments, and daily front office records are accurate and up to date
- Maintain a professional, friendly, and welcoming attitude while representing SUKU Lifestyle Hotel & Villas
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 2.750.000 – Rp 3.500.000 per month