Front Office Assistant Manager

About the Role Our client is a specialist healthcare provider delivering services across multiple sites. They are seeking a Front Office Assistant Manager to lead a consistent, efficient and accurate end-to-end billing process, while championing an exceptional patient service experience across inpatient and outpatient services. Reporting to the operations leadership team, this is a key admin leadership role partnering closely with clinical and operational teams to optimise day-to-day processes and identify opportunities for continuous improvement.

Key Responsibilities Billing & Financial Operations ● Establish and maintain consistent billing processes in collaboration with key internal stakeholders

● Ensure timely, accurate reporting on patient billings, invoices, receipts and debt ledgers ● Monitor billing performance against KPIs and investigate variances promptly ● Provide timely, constructive feedback where billing errors have occurred

Patient Services & Customer Experience ● Champion a culture of service excellence across the patient services and billing function ● Build training and support programs to lift capability across the admin team

● Act as an escalation point to resolve service delivery issues quickly and effectively Systems & Continuous Improvement ● Ensure effective, efficient use of information and billing systems