Front Desk Agent

Deskripsi Pekerjaan

Tanggung Jawab

• Welcome and greet guests in a warm and professional manner
• Handle guest check-in and check-out procedures
• Manage room reservations, cancellations, and modifications
• Provide information about hotel facilities, services, and local attractions
• Respond to guest inquiries, requests, and complaints promptly and professionally
• Process payments and maintain accurate guest accounts
• Handle phone calls, emails, and other guest communications
• Coordinate with Housekeeping and other hotel departments to meet guest needs
• Manage room keys and ensure guest information is updated accurately
• Maintain a clean, organized, and professional front desk area
• Prepare daily reports and complete front office administrative tasks
• Ensure all services are provided according to hotel standards and procedures