Deskripsi pekerjaan
Luxehouze adalah platform pasar barang mewah (luxury marketplace) omnikanal yang berkembang pesat dan beroperasi di Indonesia serta Singapura. Perusahaan melayani pelanggan bernilai tinggi untuk produk jam tangan, busana, dan kecantikan dalam lingkungan yang mengutamakan kepercayaan, kecepatan, keunggulan, serta orientasi pada hasil nyata dibandingkan sekadar aktivitas rutin. Perusahaan mencari staf operasional mode dan autentikator untuk mengambil tanggung jawab secara alami, berpikir berorientasi pada hasil, serta berperan dalam membangun, meningkatkan, dan menskalakan bisnis. Dalam peran ini, Anda bertanggung jawab penuh untuk mengautentikasi dan memeriksa kualitas berbagai barang mewah seperti tas, sepatu, busana siap pakai (ready to wear), barang kulit kecil, dan aksesoris dari jenama terkemuka seperti Hermès, Chanel, Louis Vuitton, Dior, Gucci, Prada, Celine, dan Bottega Veneta. Tugas harian meliputi pemeriksaan penanda autentikasi, penggunaan alat bantu profesional, penilaian dan penentuan grade kondisi barang secara akurat, pelaksanaan kontrol kualitas (QC) inbound dan outbound, serta kolaborasi lintas fungsi dengan tim gudang dan merchandiser untuk memastikan keakuratan inventaris dan kelancaran operasional.
Tanggung jawab: Authenticate luxury items, including bags, shoes, ready to wear, small leather goods and accessories, across multiple brands (e.g., Hermès, Chanel, Louis Vuitton, Dior, Gucci, Prada, Celine, Bottega Veneta); Inspect key authentication markers, including materials, stitching, hardware, engravings, date codes, serial numbers, microchips, heat stamps, labels, and packaging; Use authentication tools and references such as UV light, loupes, digital microscopes, brand reference libraries, and third-party authentication services when needed; Escalate questionable or high-value items to senior authenticators or external partners for a second opinion; Reject counterfeit or unverifiable items and document the findings clearly; 2. Condition Assessment & Grading; Assess the condition of each item, including wear, scratches, stains, odor, corner rubbing, hardware tarnish, structural shape, and interior condition; Assign accurate condition grades based on the company's grading standard (e.g., New, Pristine, Excellent, Very Good, Good, Fair); Record all defects and flaws with clear photos and written descriptions to support transparent product listings; Identify the completeness of each item, such as dust bag, box, receipt, authenticity card, strap, lock, keys, and other accessories; Recommend items for cleaning, spa treatment, or repair when appropriate; 3. Quality Control (Inbound & Outbound); Perform daily inbound QC; Perform outbound QC before items are shipped to customers or transferred to retail stores. This includes checking authenticity tags, condition consistency, completeness and packaging standards; Make sure the item condition matches the grade and listing description at both receiving and dispatch; Investigate and document discrepancies, damage or mismatches and report them to the relevant teams; Maintain accurate QC records and authentication reports in the inventory system; 4. Cross-Functional Collaboration; Warehouse Operations: Coordinate on receiving flow, storage handling, tagging, and dispatch timelines to keep QC from becoming a bottleneck; Merchandiser: Provide authentication results, grading, and condition notes to support pricing, listing accuracy and assortment decisions; 5. Market & Counterfeit Knowledge; Stay up to date on counterfeit trends, "superfake" developments and changes in brand authentication features; Monitor new collections, production changes and brand specific details (e.g., changes in date codes to microchips); Share knowledge with the team through regular updates, training sessions or internal reference materials; Build and maintain an internal authentication reference library (photos, comparison guides, and case notes); 6. Documentation & Compliance; Issue internal authentication certificates or reports according to company procedure; Keep all authentication decisions traceable and well documented for audit and dispute resolution; Handle high value items with care and follow security and handling procedures at all times.
Kualifikasi: Minimum 1–3 years experience in luxury retail, authentication, resale or quality control; Strong knowledge of luxury brands (bags, shoes, RTW and accessories); Ability to identify authentic vs counterfeit products across multiple brands; High attention to detail and strong analytical skills; Familiar with material types (leather, textiles, hardware finishes); Able to assess and grade product condition accurately; Organized and disciplined in documentation and data entry; Comfortable working in a fast-paced operational environment; Strong integrity and sense of responsibility; Good team player with clear communication skills.
Tanggung jawab
- Authenticate luxury items, including bags, shoes, ready to wear, small leather goods and accessories, across multiple brands (e.g., Hermès, Chanel, Louis Vuitton, Dior, Gucci, Prada, Celine, Bottega Veneta)
- Inspect key authentication markers, including materials, stitching, hardware, engravings, date codes, serial numbers, microchips, heat stamps, labels, and packaging
- Use authentication tools and references such as UV light, loupes, digital microscopes, brand reference libraries, and third-party authentication services when needed
- Escalate questionable or high-value items to senior authenticators or external partners for a second opinion
- Reject counterfeit or unverifiable items and document the findings clearly
- 2. Condition Assessment & Grading
- Assess the condition of each item, including wear, scratches, stains, odor, corner rubbing, hardware tarnish, structural shape, and interior condition
- Assign accurate condition grades based on the company's grading standard (e.g., New, Pristine, Excellent, Very Good, Good, Fair)
- Record all defects and flaws with clear photos and written descriptions to support transparent product listings
- Identify the completeness of each item, such as dust bag, box, receipt, authenticity card, strap, lock, keys, and other accessories
- Recommend items for cleaning, spa treatment, or repair when appropriate
- 3. Quality Control (Inbound & Outbound)
- Perform daily inbound QC
- Perform outbound QC before items are shipped to customers or transferred to retail stores. This includes checking authenticity tags, condition consistency, completeness and packaging standards
- Make sure the item condition matches the grade and listing description at both receiving and dispatch
- Investigate and document discrepancies, damage or mismatches and report them to the relevant teams
- Maintain accurate QC records and authentication reports in the inventory system
- 4. Cross-Functional Collaboration
- Warehouse Operations: Coordinate on receiving flow, storage handling, tagging, and dispatch timelines to keep QC from becoming a bottleneck
- Merchandiser: Provide authentication results, grading, and condition notes to support pricing, listing accuracy and assortment decisions
- 5. Market & Counterfeit Knowledge
- Stay up to date on counterfeit trends, "superfake" developments and changes in brand authentication features
- Monitor new collections, production changes and brand specific details (e.g., changes in date codes to microchips)
- Share knowledge with the team through regular updates, training sessions or internal reference materials
- Build and maintain an internal authentication reference library (photos, comparison guides, and case notes)
- 6. Documentation & Compliance
- Issue internal authentication certificates or reports according to company procedure
- Keep all authentication decisions traceable and well documented for audit and dispute resolution
- Handle high value items with care and follow security and handling procedures at all times
Kualifikasi
- Minimum 1–3 years experience in luxury retail, authentication, resale or quality control
- Strong knowledge of luxury brands (bags, shoes, RTW and accessories)
- Ability to identify authentic vs counterfeit products across multiple brands
- High attention to detail and strong analytical skills
- Familiar with material types (leather, textiles, hardware finishes)
- Able to assess and grade product condition accurately
- Organized and disciplined in documentation and data entry
- Comfortable working in a fast-paced operational environment
- Strong integrity and sense of responsibility
- Good team player with clear communication skills
Informasi lowongan
- Tipe pekerjaan
- Part-time
- Gaji
- Negosiasi