Deskripsi pekerjaan
Posisi Front Office / Guest Relation Officer (FO/GRO) bertanggung jawab dalam memberikan pelayanan personal yang prima kepada setiap tamu hotel. Peran ini menuntut penguasaan mendalam mengenai seluruh fasilitas resor serta kemampuan berkoordinasi secara efektif dengan berbagai departemen terkait demi memenuhi kebutuhan dan kenyamanan tamu. Anda bertugas menyambut kedatangan tamu, menangani proses check-in dan check-out, mengantisipasi kebutuhan tamu dengan mempelajari preferensi pribadi mereka, serta memberikan rekomendasi fasilitas yang sesuai. Seluruh tugas ini harus dijalankan dengan tingkat profesionalisme, kerahasiaan, dan keramahan yang tinggi guna menjaga standar pelayanan pelanggan terbaik di industri perhotelan.
Tanggung jawab: Providing personalized service to guests; Having a deep knowledge of all amenities for guests; Working with all departments (housekeeping, food services, etc.) to meet guests’ needs; Meet guests when they arrive and getting them settled in their rooms (check in and check out); Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc; Run errands for guests when necessary; Recommend and arrange amenities for guests; Perform all duties with discretion, professionalism and a pleasant demeanor; REQUIREMENTS AND SKILLS; Experience as a Front office or Guest Relation officer or similar role in the hospitality industry; Active English is a must; Strong multi-tasking and excellent organizational skills; Able to drive a car with license; Ability to adapt to a fluid environment; Commitment to a high level of customer service and strict attention to detail; Ability to handle sensitive matters with efficiency and discretion; Well knowledge about Bali and its tradition.
Tanggung jawab
- Providing personalized service to guests
- Having a deep knowledge of all amenities for guests
- Working with all departments (housekeeping, food services, etc.) to meet guests’ needs
- Meet guests when they arrive and getting them settled in their rooms (check in and check out)
- Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc
- Run errands for guests when necessary
- Recommend and arrange amenities for guests
- Perform all duties with discretion, professionalism and a pleasant demeanor
- REQUIREMENTS AND SKILLS
- Experience as a Front office or Guest Relation officer or similar role in the hospitality industry
- Active English is a must
- Strong multi-tasking and excellent organizational skills
- Able to drive a car with license
- Ability to adapt to a fluid environment
- Commitment to a high level of customer service and strict attention to detail
- Ability to handle sensitive matters with efficiency and discretion
- Well knowledge about Bali and its tradition
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 27 Oktober 2026