Based in Kota Jakarta Barat

As required by Alibaba Cloud, perform 5*8 IDC duty, handle work orders, alarms, and emergency cases, and provide on-site interaction and support. Update and maintain operation logs, ensure data accuracy, and submit reports on time. Response and Handling: Follow O&M incident management standards, respond quickly and arrive on site, handle and report incidents in a timely manner according to EOP, continue until fault recovery, and complete root cause and fault analysis to achieve closed-loop resolution.

Fault Localization: Be familiar with the power, HVAC, and low-voltage architecture and their working principles within the regional IDC facility infrastructure, and be able to quickly locate fault points and support fault recovery when incidents occur. Risk Handling: Follow up on identified risks and carry out mitigation actions until closed-loop resolution is achieved. Maintenance and Change: Able to independently develop and implement self-owned change and modification project MOPs, ensuring no faults are caused by changes.

Capability: Able to propose optimization or modification recommendations regarding infrastructure monitoring, capacity, security, and availability issues. Perform other related tasks included in the Service Contract, Outsourcing Requirement Specification, and attached requirements.