Deskripsi pekerjaan
Pepito Culinary merupakan bagian dari Pepito Group, bisnis retail premium dan kuliner mapan di Bali yang mengelola portofolio konsep makanan dan minuman yang terus berkembang seperti bakery, café, dan outlet grab-and-go. Posisi F&B Outlet Supervisor berperan penting dalam mengawasi operasional harian outlet untuk memastikan pelayanan berkualitas tinggi dan konsisten bagi para tamu. Tugas utama posisi ini meliputi pengawasan kelancaran operasional harian, pemantauan kinerja staf terhadap SOP perusahaan, kepemimpinan tim dalam mencapai target penjualan, serta penanganan keluhan pelanggan secara profesional. Selain itu, supervisor bertanggung jawab memantau kualitas produk, kebersihan dan higienitas outlet, pengelolaan inventaris serta biaya operasional, serta berkoordinasi secara efektif dengan departemen dapur dan manajemen.
Tanggung jawab: Supervise daily outlet operations to ensure smooth, efficient, and consistent service; Monitor staff performance and ensure compliance with company SOPs and service standards; Lead, coach, and motivate the outlet team to achieve operational and sales targets; Ensure excellent customer service and professionally handle customer feedback or complaints; Monitor product quality, food presentation, cleanliness, hygiene, and outlet standards; Assist in monitoring inventory, stock availability, wastage, and operational costs; Coordinate with the kitchen and other departments to ensure smooth daily operations; Conduct staff briefings and ensure effective communication of operational updates; Prepare and submit daily operational and sales reports to the Outlet Manager; Support the Outlet Manager in implementing operational improvements and achieving business objectives.
Kualifikasi: Minimum Diploma or Bachelor's Degree in Hospitality, F&B Management, Business Management, or a related field; Minimum 2–3 years of experience in F&B operations, preferably in a restaurant, café, bakery, or similar business; At least 1 year of experience in a supervisory or team leader position is preferred; Strong understanding of F&B service, outlet operations, food safety, hygiene, and customer service standards; Good leadership and people management skills with the ability to motivate a team; Strong communication, interpersonal, and problem-solving skills; Customer-oriented, responsible, proactive, and target-driven; Able to work in a fast-paced environment and handle operational challenges effectively; Willing to work shifts, weekends, and public holidays as required; Candidates who are currently based in Bali are highly preferred.
Tanggung jawab
- Supervise daily outlet operations to ensure smooth, efficient, and consistent service
- Monitor staff performance and ensure compliance with company SOPs and service standards
- Lead, coach, and motivate the outlet team to achieve operational and sales targets
- Ensure excellent customer service and professionally handle customer feedback or complaints
- Monitor product quality, food presentation, cleanliness, hygiene, and outlet standards
- Assist in monitoring inventory, stock availability, wastage, and operational costs
- Coordinate with the kitchen and other departments to ensure smooth daily operations
- Conduct staff briefings and ensure effective communication of operational updates
- Prepare and submit daily operational and sales reports to the Outlet Manager
- Support the Outlet Manager in implementing operational improvements and achieving business objectives
Kualifikasi
- Minimum Diploma or Bachelor's Degree in Hospitality, F&B Management, Business Management, or a related field
- Minimum 2–3 years of experience in F&B operations, preferably in a restaurant, café, bakery, or similar business
- At least 1 year of experience in a supervisory or team leader position is preferred
- Strong understanding of F&B service, outlet operations, food safety, hygiene, and customer service standards
- Good leadership and people management skills with the ability to motivate a team
- Strong communication, interpersonal, and problem-solving skills
- Customer-oriented, responsible, proactive, and target-driven
- Able to work in a fast-paced environment and handle operational challenges effectively
- Willing to work shifts, weekends, and public holidays as required
- Candidates who are currently based in Bali are highly preferred
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- D3
- Gaji
- Negosiasi