Deskripsi pekerjaan
Pepito Culinary, bagian dari Pepito Group, merupakan bisnis ritel dan kuliner premium yang sedang berkembang pesat di Bali. Perusahaan mengelola berbagai konsep F&B termasuk bakery, kafe, dan gerai grab-and-go dengan komitmen tinggi terhadap kualitas produk dan pengalaman pelanggan. Sebagai F&B Outlet Manager, Anda akan memimpin operasional harian gerai untuk memastikan efisiensi, kualitas layanan, dan pencapaian target penjualan. Peran ini melibatkan supervisi tim, pengembangan staf, serta koordinasi lintas departemen untuk menjaga standar operasional, kebersihan, dan kepuasan pelanggan di seluruh area Bali.
Tanggung jawab: Lead and manage daily outlet operations to ensure excellent service, product quality, and operational efficiency; Achieve sales, profitability, and operational targets in accordance with company objectives; Supervise, coach, and develop the outlet team to maintain high performance and service standards; Ensure consistent implementation of SOPs, food safety, hygiene, sanitation, and company standards; Monitor outlet sales, costs, inventory, wastage, and other key operational performance indicators; Handle customer feedback and complaints professionally to ensure a positive guest experience; Coordinate with Kitchen, Culinary, Supply Chain, HR, Finance, and other departments to ensure smooth outlet operations; Identify operational issues and implement effective improvement initiatives; Maintain outlet cleanliness, ambience, product presentation, and overall service standards; Prepare and review operational reports and provide recommendations to improve outlet performance.
Kualifikasi: Minimum Bachelor's Degree in Hospitality Management, F&B Management, Business Management, or a related field; Minimum 3–5 years of experience in F&B operations, with at least 2 years in a supervisory or managerial position; Experience managing restaurant, café, bakery, grab-and-go, or similar F&B outlet operations is highly preferred; Strong leadership and people management skills with the ability to motivate and develop a team; Good understanding of F&B operations, service standards, food safety, inventory, and cost control; Strong customer service, communication, and problem-solving skills; Sales and target-oriented with strong operational discipline; Able to work under pressure and manage a fast-paced operational environment; Candidates who are currently based in Bali are highly preferred; Willing to work on a shift basis, weekends, and public holidays when required.
Tanggung jawab
- Lead and manage daily outlet operations to ensure excellent service, product quality, and operational efficiency
- Achieve sales, profitability, and operational targets in accordance with company objectives
- Supervise, coach, and develop the outlet team to maintain high performance and service standards
- Ensure consistent implementation of SOPs, food safety, hygiene, sanitation, and company standards
- Monitor outlet sales, costs, inventory, wastage, and other key operational performance indicators
- Handle customer feedback and complaints professionally to ensure a positive guest experience
- Coordinate with Kitchen, Culinary, Supply Chain, HR, Finance, and other departments to ensure smooth outlet operations
- Identify operational issues and implement effective improvement initiatives
- Maintain outlet cleanliness, ambience, product presentation, and overall service standards
- Prepare and review operational reports and provide recommendations to improve outlet performance
Kualifikasi
- Minimum Bachelor's Degree in Hospitality Management, F&B Management, Business Management, or a related field
- Minimum 3–5 years of experience in F&B operations, with at least 2 years in a supervisory or managerial position
- Experience managing restaurant, café, bakery, grab-and-go, or similar F&B outlet operations is highly preferred
- Strong leadership and people management skills with the ability to motivate and develop a team
- Good understanding of F&B operations, service standards, food safety, inventory, and cost control
- Strong customer service, communication, and problem-solving skills
- Sales and target-oriented with strong operational discipline
- Able to work under pressure and manage a fast-paced operational environment
- Candidates who are currently based in Bali are highly preferred
- Willing to work on a shift basis, weekends, and public holidays when required
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- S1
- Gaji
- Negosiasi