Deskripsi pekerjaan
Kreloses is a modern SaaS company that provides technology solutions for clinics across Southeast Asia, including Indonesia, Malaysia, and the Philippines. The company focuses on streamlining daily clinic operations and enhancing patient experiences through easy-to-use, modern software. As a growing international team, Kreloses values collaboration, ownership, and innovation. The Sales Support Administrator plays a critical role in managing the client journey post-sale. This position involves coordinating onboarding processes, managing documentation, and ensuring clients successfully transition into using the platform. The role requires a proactive individual to bridge the gap between sales, customer success, and finance teams to ensure smooth operations and high client satisfaction.
Tanggung jawab: Manage post-sales administrative processes after clients confirm their subscriptions; Prepare and coordinate agreements, client information, and other required documentation; Guide clients through the initial onboarding process from the Sales side; Ensure required client information, documents, and onboarding requirements are completed; Coordinate smooth client handovers between Sales, Customer Success, and Finance; Monitor onboarding progress and proactively follow up on outstanding actions; Inform clients about payment instructions, and payment deadlines; Follow up professionally on outstanding payments and help ensure payments are completed on time; Coordinate and monitor client training schedules and progress; Monitor client system usage after training to ensure clients successfully begin using Kreloses; Follow up with clients who have not started using the system and identify potential blockers; Coordinate with the relevant internal teams when additional client support is required; Maintain accurate and up-to-date records of client payment, onboarding, training, and post-training usage; Update CRM, internal trackers, and client records consistently; Provide regular updates regarding pending payments, onboarding progress, client usage, and outstanding actions; Support Sales administration across Indonesia, Malaysia, and the Philippines.
Tanggung jawab
- Manage post-sales administrative processes after clients confirm their subscriptions
- Prepare and coordinate agreements, client information, and other required documentation
- Guide clients through the initial onboarding process from the Sales side
- Ensure required client information, documents, and onboarding requirements are completed
- Coordinate smooth client handovers between Sales, Customer Success, and Finance
- Monitor onboarding progress and proactively follow up on outstanding actions
- Inform clients about payment instructions, and payment deadlines
- Follow up professionally on outstanding payments and help ensure payments are completed on time
- Coordinate and monitor client training schedules and progress
- Monitor client system usage after training to ensure clients successfully begin using Kreloses
- Follow up with clients who have not started using the system and identify potential blockers
- Coordinate with the relevant internal teams when additional client support is required
- Maintain accurate and up-to-date records of client payment, onboarding, training, and post-training usage
- Update CRM, internal trackers, and client records consistently
- Provide regular updates regarding pending payments, onboarding progress, client usage, and outstanding actions
- Support Sales administration across Indonesia, Malaysia, and the Philippines
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 5.000.000 – Rp 7.000.000 per month