English Customer Service Agent (Call Center)

We’re looking for a dedicated and customer-focused English Customer Service Agent to support our growing online travel agent operations. If you have a passion for helping others, strong communication skills, and are comfortable working in the night shift environment, we want to hear from you! Requirements: Willing to relocate to Yogyakarta and work on a full WFO (Work From Office) basis

Minimum 1 year of experience in customer service (preferably e-commerce). Fresh graduates are welcome . Minimum Diploma (D3) or Bachelor's Degree (S1) Fluent English communication skills – both written and spoken (B2 level)

Willingness to work on a night shift schedule, including weekends and public holidays Strong attention to detail, patience, and problem-solving skills Familiarity with helpdesk tools (e.g., Zendesk, Freshdesk) is a plus

Responsibilities: Handle customer inquiries via email, chat, and/or phone in English Assist with order tracking, product information, returns, refunds, and issue resolution

Deliver prompt, accurate, and empathetic responses to customer questions Work collaboratively with internal teams to escalate or resolve issues Maintain clear records of customer interactions and feedback