Duty Manager Luxury Resort | Bali

Monthly Salary: UP to $1,800 USD (Negotiable) Working Address: Bali Working Hours: Shift Based

Our client is seeking a Chinese-speaking Duty Manager to join their Front Office team. Reporting to the Front Office Manager, this role oversees the daily Front Office operations to ensure seamless guest experiences while supporting the Reservations and Guest Services functions. The successful candidate will lead the team in delivering exceptional service, collaborate closely with cross-functional departments, and perform Manager on Duty responsibilities when required.

Responsibilities & Duties: Oversee the daily operations of the Front Office to ensure a high standard of guest service and operational efficiency. Lead, coach, and support the Front Office team to deliver exceptional customer service.

Perform duty management responsibilities and oversee daily operations in the absence of senior management. Handle guest enquiries, feedback, and service recovery in a professional and timely manner. Welcome and assist guests, including VIP and group arrivals, to ensure a seamless guest experience.

Support room reservations, monitor room availability, and maintain reservation accuracy. Coordinate with guest services teams to facilitate personalised guest requests and operational arrangements. Work closely with Housekeeping, Engineering, Food & Beverage, Finance, and other departments to ensure smooth day-to-day operations.