Digital Agency Project & Account Manager

We are hiring a Digital Agency Project and Account Manager to take ownership of project delivery and client relationships across all divisions of our digital marketing agency, Gaia Digital Agency. This is a middle management position that combines project management, account management, client communication, and quality control responsibilities. You will sit between our clients and our internal teams, ensuring every project moves forward on schedule and every deliverable that leaves the agency meets our standards.

This is a full-time on-site position based in Ubud, Bali. Business hours are Monday to Friday, 9am to 6pm. English is the primary working language, and strong written and verbal communication skills are mandatory, as the majority of our clients are international and English speaking. You will work directly with the General Manager and with department team leaders across web development, creative, social media, and marketing to ensure agency operations run smoothly and that work flows through the agency without bottlenecks.

Your primary responsibility is to manage timelines for all agency-wide projects. You are expected to know at any given moment what stage each project is at, what the next deliverable is, who owns it, and whether the project is currently waiting on our team or on the client. Nothing should sit still without you knowing about it. You will act as the primary point of contact for client communication, handling day-to-day correspondence, gathering feedback, managing revision rounds, providing progress updates, and keeping client expectations aligned with what is actually being executed internally.

A core part of this role is ensuring clients remain accountable to their own commitments. Projects frequently stall because content, assets, access credentials, feedback, or approvals do not arrive on time. You are responsible for following up on these items consistently and professionally until they are received, and for making sure no client is neglected or left without an update. This requires someone who is comfortable following up repeatedly without hesitation. You will be responsible for tracking all tasks and to-do lists across projects using the project management tools currently in use at the agency, and for keeping those systems accurate and up to date so that they function as the only source of truth for the whole team. Practical proficiency with Gantt charts, Kanban boards, task assignment, and dependency tracking is necessary. You should be someone who genuinely works inside these systems rather than someone who maintains them as an afterthought.

You will be responsible for creating briefs for team members across different divisions of the agency. This includes translating client requirements, brand guidelines, and strategic direction into clear, specific, actionable briefs that a developer, designer, videographer, copywriter, or social media manager can execute against without repeated clarification. Strong brief writing is one of the most important skills in this role. You will also be responsible for producing client-facing documentation to a professional standard. This includes project requirement documents, scopes of work, project timelines, meeting summaries, change requests, and handover documentation. These documents protect both the client and the agency by making what was agreed unambiguous, so clarity, structure, and precision in written English are essential.