Deskripsi pekerjaan
PT Transcosmos Indonesia , a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions. Responsibilities: - Implement quality reviews and provide coaching on individual or team performance across all quality metrics. - Implement action plans to drive improvement for all quality metrics based on Root Cause Analysis findings. - Collaborate with operations teams to measure and monitor operational efficiency based on target KPIs. - Contribute to the development or implementation of the quality assurance strategy, policies and procedures. - Provide insights and recommendations for continuous improvement in quality assurance practices. Requirements: - Min. Associate Degree (D3) in any major. - Experienced as Quality Assurance in contact center industry. - Able to articulate findings, recommendations and feedback effectively, ensuring clarity and mutual understanding among teams. - Proficient problem-solving abilities to identify root causes and to identify the decision making possibilities. - Willing to be placed in Tegal, Central Java. Kindly submit your application through link below: bit.ly/TCIDTGL
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 3.000.000 – Rp 3.500.000 per month