Korean, English, Indonesian

Deskripsi Pekerjaan

Tanggung Jawab

• Instagram (English account & Indonesian account)
• TikTok (English & Indonesian)
• WhatsApp (single account connected to all platforms)
• Respond to customer inquiries as quickly as possible with a polite, warm, and reassuring tone
• Inquiry → Information → Consultation → Reservation → Payment
• Answer questions using FAQ, prepared scripts, and clinic guidelines, while personalizing responses based on patient needs
• Follow up consistently with interested leads to maximize conversion
• Multilingual Communication (Critical Role)
• English-speaking patients
• Indonesian-speaking patients
• Korean clinics and coordinators
• Translate and explain patient requests, concerns, and expectations into Korean accurately (no misinterpretation)
• Patient priorities (natural look, budget limits, recovery concerns, etc.)
• Any fears or special requests
• This role requires Korean speaking ability, not just reading
• Treatment Knowledge & Learning Ability
• Plastic surgery procedures
• Dermatology treatments
• Medical aesthetic terminology
• Procedure names
• Basic risks and recovery timelines
• Differences between treatment options
• Ask questions internally when unsure rather than guessing
• Sending DMs to influencers
• Introducing the brand and procedures
• Coordinating basic collaboration inquiries
• Work closely with the Marketing Team to support exposure and lead generation
• Update customer status and consultation notes in CRM / Notion
• Inquiry status
• Consultation outcomes
• Payment confirmations
• Coordinate closely with: Korea HQ, Marketing Team, Operations Team
• Handle no-show cases and provide feedback to improve Customer Experience (CX)
• Customer Inquiry Handling & Conversion
• Handle incoming inquiries from:
• Guide customers through the full flow:
• Communicate clearly and accurately with:
• Ensure clinics fully understand What the patient wants:
• Learn and understand:
• Be willing to continuously study:
• Social Media & KOL Outreach (Initial Phase)
• In the early stage, assist with KOL / influencer outreach, including:
• Internal Coordination & Reporting
• Track:
• Requirements (Mandatory):
• English: Fluent (spoken & written) min. IELTS 6.5+
• TOPIK Level 3–4+ (preferred)
• KIIP completion (if available)
• or proven professional working experience communicating with Korean clients/companies
• Kind, calm, and patient with customers
• Able to handle anxious, repetitive, or sensitive questions professionally
• Strong sense of urgency — understands the importance of fast replies
• Polite, respectful, and service-minded
• WhatsApp-based customer service
• Instagram DM / TikTok inquiry handling
• Fast, clear, and accurate typing skills
• Highly organized and detail-oriented
• Comfortable working with:
• CRM systems, Notion, Slack (or similar tools)
• Language Proficiency (Very Important)
• Korean: Conversational to business-level speaking required. Min:
• Communication & Personality
• Work Skills Experience in:
• Preferred Qualifications
• Experience in Medical tourism, Hospital / clinic customer service, Aesthetic or healthcare-related industries
• Conversion rate
• Lead follow-up efficiency
• Prior experience handling international patients is a strong plus
• Familiar with KPI-based performance systems, including:
• Key Performance Indicators (KPIs)
• Response time < 5 menit
• Conversion konsultasi → reservasi ≥ 10%
• Reservasi → kunjungan ≥ 70%
• Target revenue per klinik ditetapkan bulanan