Customer Support & Administration Officer
Gaji
Negosiasi
Tipe
Full-time
Level
-
Pendidikan
-
Deadline
-
Deskripsi Pekerjaan
About the role We are seeking a dedicated Customer Support & Administration Officer to join PT Ganusa Lion Perkasa in South Denpasar, Bali. This is a full-time position that plays a vital role in ensuring smooth operational efficiency and delivering exceptional customer service. Key responsibilities Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and other communication channels.
Maintain and update accurate customer records, sales data, and company documentation. Prepare quotations, invoices, and other sales-related administrative documents. Coordinate with customers regarding pricing, product availability, order status, and delivery schedules.
Support sales activities by following up customer inquiries and sales opportunities. Liaise between customers and internal teams to ensure customer satisfaction and timely resolution of issues. Process administrative tasks including data entry, filing, and database management.
Prepare sales reports, customer reports, and other administrative documentation as required. Coordinate with production and logistics teams regarding order schedules and deliveries.
Kualifikasi
- Minimum Diploma (D3) qualification from any discipline.
- Proven experience in customer support, administrative support, or a similar role within a busy office environment.
- Excellent communication skills, both written and verbal, with the ability to engage professionally with customers and colleagues.
- Strong organisational and time management abilities with capability to prioritise multiple tasks.
- Proficiency in Microsoft Office applications, particularly Word and Excel.
- Attention to detail and commitment to maintaining accurate records.
- Professional demeanour with a customer-focused mindset.
- Ability to work independently and as part of a collaborative team.
- Fluent in english, both spoken and written.
Benefit & Fasilitas
Cara Melamar
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