Deskripsi pekerjaan
Adecco is hiring for our client for Customer Service Support (Pekanbaru)
Tanggung jawab: Assist customers and business partners with inquiries related to products and services; Handle customer service requests, complaints, and dispute resolution with empathy and professionalism; Educate customers and partners on products, promotional campaigns, and troubleshooting steps; Perform administrative tasks such as account updates, credit top-ups, and partner information changes; Build and maintain positive relationships with customers and business partners; Support operational projects across various functions, including partner registration, acquisition, and sales transactions; Deliver high-quality customer service while meeting productivity and quality standards.
Kualifikasi: Minimum Diploma (D3) or Bachelor's Degree (S1) in any major with a minimum GPA of 2.75; Fresh graduates are welcome to apply; candidates with up to 2 years of experience in customer service or a similar role are encouraged; Previous experience in customer service and/or sales is preferred; Excellent communication skills in Bahasa Indonesia with clear articulation; Basic English communication skills (passive proficiency is acceptable); Typing speed of minimum 50 WPM with 90% accuracy; Strong empathy, attention to detail, and problem-solving skills; Energetic, agile, and adaptable to a fast-paced environment.
Tanggung jawab
- Assist customers and business partners with inquiries related to products and services
- Handle customer service requests, complaints, and dispute resolution with empathy and professionalism
- Educate customers and partners on products, promotional campaigns, and troubleshooting steps
- Perform administrative tasks such as account updates, credit top-ups, and partner information changes
- Build and maintain positive relationships with customers and business partners
- Support operational projects across various functions, including partner registration, acquisition, and sales transactions
- Deliver high-quality customer service while meeting productivity and quality standards
Kualifikasi
- Minimum Diploma (D3) or Bachelor's Degree (S1) in any major with a minimum GPA of 2.75
- Fresh graduates are welcome to apply; candidates with up to 2 years of experience in customer service or a similar role are encouraged
- Previous experience in customer service and/or sales is preferred
- Excellent communication skills in Bahasa Indonesia with clear articulation
- Basic English communication skills (passive proficiency is acceptable)
- Typing speed of minimum 50 WPM with 90% accuracy
- Strong empathy, attention to detail, and problem-solving skills
- Energetic, agile, and adaptable to a fast-paced environment
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 3.700.000 – Rp 3.998.179 per month