Deskripsi pekerjaan
Customer Service Representative We are looking for a proactive and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, handling inquiries across WhatsApp, phone, and email while ensuring every interaction reflects our commitment to excellent service. You'll play a key role in processing orders accurately, sharing up-to-date product and promotion information, and coordinating with our warehouse and delivery teams to ensure smooth, timely fulfillment. If you're detail-oriented, communicative, and enjoy helping customers have a great experience, we'd love to hear from you. Respond to and assist customers via WhatsApp, phone, and email in a timely and professional manner Process customer orders accurately and efficiently Provide clear and up-to-date information on products, stock availability, and promotions Coordinate with warehouse and delivery teams to ensure smooth order fulfillment Handle customer inquiries and complaints professionally, aiming for quick and satisfactory resolutions Maintain a high standard of customer service to ensure customer satisfaction and loyalty Minimum Diploma (D1) or equivalent Proficient in Microsoft Office (Word, Excel, Outlook) Strong verbal and written communication skills Detail-oriented, friendly, and responsible Able to work both independently and collaboratively within a
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 3.800.000 – Rp 5.000.000 per month