Deskripsi pekerjaan
Posisi Customer Service Front Office memegang peran penting dalam memastikan kelancaran operasional klinik setiap harinya dari aspek layanan, alur kunjungan, dan kedisiplinan operasional. Peran ini menitikberatkan pada kepemimpinan, peningkatan pengalaman pelanggan, kesiapan klinik harian, serta koordinasi operasional agar tim medis dapat berfokus penuh pada penanganan pasien. Tanggung jawab utama meliputi penyediaan dukungan concierge bagi pelanggan sejak kedatangan hingga kepulangan, memantau alur pasien harian, serta berkoordinasi dengan tim medis. Selain itu, posisi ini juga bertanggung jawab menangani komunikasi chat pelanggan secara profesional, empatik, dan sesuai dengan standar layanan yang berlaku.
Tanggung jawab: Provide in-clinic concierge support for customers from arrival until discharge; Ensure customers understand the service flow and next steps clearly; Act as a calm and reassuring presence for pet owners during waiting or inpatient situations; Monitor daily patient flow, waiting time, and service bottlenecks; Coordinate with medical and Vet Tech teams to maintain smooth clinic rhythm; Support prioritization during peak hours or emergency situations; Help ensure doctors and medical staff can focus without unnecessary interruptions; Handle customer chat and inbound communication channels professionally and empathetically and in a timely manner, adhering to SLA’s; Coordinate requests from chat with concierge, senior vet techs, or doctors as needed to resolve the issue.
Tanggung jawab
- Provide in-clinic concierge support for customers from arrival until discharge
- Ensure customers understand the service flow and next steps clearly
- Act as a calm and reassuring presence for pet owners during waiting or inpatient situations
- Monitor daily patient flow, waiting time, and service bottlenecks
- Coordinate with medical and Vet Tech teams to maintain smooth clinic rhythm
- Support prioritization during peak hours or emergency situations
- Help ensure doctors and medical staff can focus without unnecessary interruptions
- Handle customer chat and inbound communication channels professionally and empathetically and in a timely manner, adhering to SLA’s
- Coordinate requests from chat with concierge, senior vet techs, or doctors as needed to resolve the issue
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi