Customer Service Export / Import

Deskripsi Pekerjaan

Tanggung Jawab

• Handle end-to-end Ocean Export / Import operations
• Coordinate and book vessel space with shipping lines
• Communicate and liaise with overseas agents, customers, and shipping lines
• Prepare and process export documentation
• Monitor shipment progress and ensure smooth export operations
• Resolve operational issues and provide timely updates to customers
• Ensure compliance with company procedures and export regulations
• Understand and able to operate CEISA 4.0, PIB, PEB, Manifest, SSM
• Other tasks as assigned
• Job Requirements:
• Diploma / Bachelor's Degree
• Business level of English
• Minimum 3 years of experience as Export / Import Customer Service
• Good knowledge of export-import procedures and shipping documentation, familiarity with liner/shipping line operations
• Able to work under pressure and manage multiple tasks effectively, detail-oriented and customer-focused

Benefit & Fasilitas