Deskripsi pekerjaan
Conduct outbound reminder calls to customers for their scheduled installment payments
Tanggung jawab: Conduct outbound calls to customers regarding their scheduled installment payments in a professional manner; Record customer interactions, payment commitments, and collection activities in the CRM or collection management system; Coordinate with relevant internal teams to support collection follow-up and payment resolution; Prepare daily and periodic reports on outbound call activities, payment status, and collection progress.
Kualifikasi: Bachelor's Degree - All Majors; Minimum 1 year of experience as a Collection Officer, Desk Collection, Customer Service Collection, or a similar role; Familiar with CRM, Collection Systems, or Collection Dashboards; Good understanding of collection processes, payment reminders, and Promise to Pay documentation; Proficient in Microsoft Excel and Google Sheets for reporting purposes.
Tanggung jawab
- Conduct outbound calls to customers regarding their scheduled installment payments in a professional manner
- Record customer interactions, payment commitments, and collection activities in the CRM or collection management system
- Coordinate with relevant internal teams to support collection follow-up and payment resolution
- Prepare daily and periodic reports on outbound call activities, payment status, and collection progress
Kualifikasi
- Bachelor's Degree - All Majors
- Minimum 1 year of experience as a Collection Officer, Desk Collection, Customer Service Collection, or a similar role
- Familiar with CRM, Collection Systems, or Collection Dashboards
- Good understanding of collection processes, payment reminders, and Promise to Pay documentation
- Proficient in Microsoft Excel and Google Sheets for reporting purposes
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi