Deskripsi pekerjaan
PT. Adicipta Boga Intiprima, yang beroperasi dengan nama IMPERIAL GROUP, adalah perusahaan dinamis dan berorientasi ke depan yang berdedikasi untuk memberikan produk serta layanan luar biasa kepada para pelanggan. Dengan kehadiran yang kuat di Jakarta, perusahaan bangga memberikan pengalaman pelanggan yang tak tertandingi dan mempertahankan reputasi sebagai penyedia layanan tepercaya. Sebagai bagian dari tim layanan pelanggan, Anda akan menjadi garda terdepan dalam merespons kebutuhan klien, menyelesaikan berbagai kendala secara solutif, serta menjaga citra positif perusahaan di hadapan publik. Peran ini sangat penting untuk memastikan komitmen perusahaan terhadap kualitas pelayanan yang memuaskan dan berkesinambungan.
Tanggung jawab: 1. Respond to customer messages, inquiries, suggestions, and complaints via chat channels (WhatsApp/Live Chat/Social Media) in a prompt, friendly, and professional manner; 2. Analyze feedback, trends in customer inquiries/issues, and customer behavior to support service quality evaluation and improvement; 3. Create engaging presentation materials (PPT) and supporting visuals (using Canva/MS PowerPoint) for periodic reports or customer communication materials; 4. Conduct on-site visits to customer outlets to maintain good relationships (relationship management), perform field inspections, and gather direct feedback; 5. Manage and organize documentation and daily administrative data for the Customer Care team.
Kualifikasi: Minimum Bachelor’s degree (S1) in any field; Minimum 1 year of work experience in Customer Care, Customer Service, or a related field; Strong communication skills; friendly, persuasive, and customer satisfaction-oriented; Strong administrative skills; neat and organized; Proficient in Microsoft Office (specifically Word, Excel, and PowerPoint); Familiar with the basics of using Canva for visual/presentation needs; High mobility and willingness to travel for work (customer visits).
Tanggung jawab
- 1. Respond to customer messages, inquiries, suggestions, and complaints via chat channels (WhatsApp/Live Chat/Social Media) in a prompt, friendly, and professional manner
- 2. Analyze feedback, trends in customer inquiries/issues, and customer behavior to support service quality evaluation and improvement
- 3. Create engaging presentation materials (PPT) and supporting visuals (using Canva/MS PowerPoint) for periodic reports or customer communication materials
- 4. Conduct on-site visits to customer outlets to maintain good relationships (relationship management), perform field inspections, and gather direct feedback
- 5. Manage and organize documentation and daily administrative data for the Customer Care team
Kualifikasi
- Minimum Bachelor’s degree (S1) in any field
- Minimum 1 year of work experience in Customer Care, Customer Service, or a related field
- Strong communication skills; friendly, persuasive, and customer satisfaction-oriented
- Strong administrative skills; neat and organized
- Proficient in Microsoft Office (specifically Word, Excel, and PowerPoint)
- Familiar with the basics of using Canva for visual/presentation needs
- High mobility and willingness to travel for work (customer visits)
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Rp 4.500.000 – Rp 5.700.000 per month