Deskripsi pekerjaan
Aesthetic Clinic is a professional beauty and wellness facility dedicated to providing high-quality treatments and exceptional client experiences. The clinic operates with a focus on precision, aesthetic standards, and maintaining strong, long-term relationships with its clientele through personalized care and professional service. The Customer Relations Manager plays a pivotal role in overseeing the clinic's communication standards and client satisfaction. This position is responsible for auditing communication channels, coaching the Front Office team to ensure accurate and professional interactions, and managing the end-to-end client journey. The role involves handling service escalations, monitoring clinic flow, and analyzing feedback to drive operational improvements and loyalty program success.
Tanggung jawab: Conduct daily spot-checks and weekly quality audits across WhatsApp, email, Instagram DMs, TikTok, and phone calls.; Guide and coach Front Office staff on enquiry responses and treatment information accuracy.; Manage client complaints, concerns, and service escalations.; Coordinate post-treatment follow-up, satisfaction check-ins, and service recovery.; Monitor clinic flow, appointment scheduling, and capacity management.; Oversee the administration of the clinic loyalty program.; Prepare and deliver operational, CRM, and client feedback reports to management..
Tanggung jawab
- Conduct daily spot-checks and weekly quality audits across WhatsApp, email, Instagram DMs, TikTok, and phone calls.
- Guide and coach Front Office staff on enquiry responses and treatment information accuracy.
- Manage client complaints, concerns, and service escalations.
- Coordinate post-treatment follow-up, satisfaction check-ins, and service recovery.
- Monitor clinic flow, appointment scheduling, and capacity management.
- Oversee the administration of the clinic loyalty program.
- Prepare and deliver operational, CRM, and client feedback reports to management.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi