Customer Experience Specialist
NegosiasiFull-timeEntry-LevelS1
Deskripsi Pekerjaan
Isentia is a leading media intelligence company across Southeast Asia, dedicated to helping clients turn media data into actionable insights. We are looking for a detail-oriented and tech-savvy Customer Experience Specialist to join our dynamic regional team.
In this role, you will work closely with regional commercial, operations, and success teams to manage client briefs and deliver exceptional service. You will be responsible for interpreting client requirements, building targeted search queries using Boolean logic, and maintaining data accuracy within Salesforce CRM. This position is ideal for someone passionate about media, data, and delivering top-tier customer support in a fast-paced environment.
Kualifikasi
- Bachelor Degree from any major
- 1-3 years in customer experience or client support
- Fluent in English and Indonesia both oral and written
- Solid grasp of Big Data concepts, search engines, and Boolean logic
- Technical proficiency with office apps (Salesforce experience is a big plus!)
- High attention to detail, curiosity for news and current affairs
- Ability to prioritize effectively in a fast-paced environment
Tanggung Jawab
- Deliver quick, accurate, and high-quality customer service support to resolve client queries
- Interpret client briefs and build targeted search queries using Boolean logic across media monitoring platforms
- Keep client information and activity up-to-date in Salesforce CRM and internal management apps
- Investigate data relevance queries and assist in client retention efforts through regular brief reviews
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Posisi yang ditawarkan adalah Customer Experience Specialist dengan tipe kerja Full-time.
Lokasi kerja berada di Jakarta Raya.
Pendidikan minimum yang dibutuhkan adalah S1.
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