Customer Experience Agent
NegosiasiFull-time
Deskripsi Pekerjaan
Requirements : Bachelor's degree from reputable university, Min. 1-2 years of work experience in Customer Experience, Has retail background is a plus
Kualifikasi
- 1–2 years of experience in Customer Experience or Customer Service, preferably handling e-commerce platforms
- Excellent verbal and written communication skills
- Strong problem-solving skills with the ability to handle customer concerns effectively
- Patient, empathetic, and able to maintain professionalism when interacting with customers
- Customer-oriented with a proactive attitude and strong attention to detail
- Willing to be placed in Puri Kembangan, West Jakarta with full WFO working arrangement
Tanggung Jawab
- Respond to customer inquiries through Sociolla, Lilla, and marketplace platforms (Shopee, Tokopedia, TikTok Shop, and Lazada), including product consultations, order inquiries, and delivery status
- Provide accurate product recommendations by developing a strong understanding of Sociolla's product portfolio and in-house brands
- Collaborate with internal teams to resolve customer inquiries and ensure timely issue resolution. Deliver excellent customer service by providing responsive, professional, and customer-oriented support
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Posisi yang ditawarkan adalah Customer Experience Agent dengan tipe kerja Full-time.
Lokasi kerja berada di Jakarta Barat, DKI Jakarta.
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