Deskripsi pekerjaan
Arista Group merupakan salah satu grup dealer otomotif terkemuka di Indonesia yang mengoperasikan jaringan unit bisnis ritel dan operasional yang luas di berbagai wilayah. Perusahaan memiliki komitmen mendalam untuk menghadirkan pengalaman pelanggan terbaik sekaligus terus mengembangkan karyawan melalui program pelatihan dan pengembangan talenta yang terstruktur. Dengan jaringan cabang yang luas, Arista Group bertumbuh pesat dan memposisikan diri sebagai tempat kerja pilihan utama di industri otomotif. Sebagai Customer Care Officer untuk cabang khusus BYD & Denza Arista PIK 2, Anda akan memegang peran vital dalam menjaga kepercayaan dan loyalitas pelanggan di jaringan otomotif kami. Tanggung jawab utama Anda mencakup pengelolaan serta penyelesaian keluhan pelanggan secara efektif, melakukan analisis hasil survei guna merekomendasikan perbaikan layanan, serta memantau kepatuhan terhadap standar pelayanan yang berlaku. Anda juga bertugas memelihara dan memperbarui data pelanggan pada sistem ADMS, melakukan panggilan tindak lanjut pasca pembelian dan servis, serta bekerja erat bersama tim Penjualan dan Layanan Purna Jual guna mencapai target kepuasan pelanggan yang optimal.
Tanggung jawab: Manage and resolve customer complaints effectively; Conduct analysis of survey results and recommend service improvements; Monitor and ensure compliance with service standards; Maintain and update customer data in ADMS; Perform follow-up calls to customers after purchase and service; Work closely with Sales and Aftersales teams to achieve satisfaction targets.
Kualifikasi: Minimum education: D3/S1 in any major (preferably Management, Communication, or Public Relations); Strong communication and coordination skills; Neat appearance and ability to build good customer relationships; Detail-oriented with basic analytical skills; Customer service mindset with empathy and problem-solving ability; Computer literacy and familiarity with customer administration systems (ADMS is a plus); Proficiency in English or Mandarin; Experience in customer service or automotive service industry; Communicative, empathetic, and solution-oriented personality; Ability to work under pressure with high service standards; Willingness to be placed across Arista Group branches in the Jabodetabek area; Urgently needed: BYD & Denza Arista PIK 2.
Tanggung jawab
- Manage and resolve customer complaints effectively
- Conduct analysis of survey results and recommend service improvements
- Monitor and ensure compliance with service standards
- Maintain and update customer data in ADMS
- Perform follow-up calls to customers after purchase and service
- Work closely with Sales and Aftersales teams to achieve satisfaction targets
Kualifikasi
- Minimum education: D3/S1 in any major (preferably Management, Communication, or Public Relations)
- Strong communication and coordination skills
- Neat appearance and ability to build good customer relationships
- Detail-oriented with basic analytical skills
- Customer service mindset with empathy and problem-solving ability
- Computer literacy and familiarity with customer administration systems (ADMS is a plus)
- Proficiency in English or Mandarin
- Experience in customer service or automotive service industry
- Communicative, empathetic, and solution-oriented personality
- Ability to work under pressure with high service standards
- Willingness to be placed across Arista Group branches in the Jabodetabek area
- Urgently needed: BYD & Denza Arista PIK 2
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- D3
- Gaji
- Negosiasi
- Batas lamaran
- 21 November 2026