Customer Care Officer

WE ARE "URGENTLY" OPENING/RECEIVING APPLICATIONS TO JOIN US! As a Customer Care Officer (CCO) in our Customer Success Team Direct (CSTD), you will be responsible for managing and reaching out to Odoo clients who purchased Odoo software through self subscription via odoo website , which means they need further help and advice from odoo commercial experts! Your goal is to acquire their:

Basic information (e.g. company’s name, industry, contact point) Their needs (their pain points), and Their business flows (what Odoo apps they want to use and how they want to use it)

So that you can give them the right advice and recommendation on how they can best proceed with Odoo commercially. The goal is on how to help them get the best out of their Odoo subscription (maximize their usage) and convert them into Odoo long term users. On top of that, your job will also be about analysing and detecting existing pain points in the management software of the existing customers so that you can further advise them on their odoo usage, expansion and subscription renewal phases (the pricing, the T&C, the promotions).

This role will also involve coordinating with several teams, including the other Sales teams, finance and project implementation team. Your tasks include but are not limited to: Calling, whatsapp-ing, and emailing a portfolio of +/- 500 mass-market customers.

Summarizing the current status & information of the customers while also planning the right next action for them. If they are considered as high-potential customers, you will be passing them to the Key Account team for further handling. Meanwhile, if they are categorized as low-potential customers, your job is to regularly advise and check on them until further need of Odoo emerges. Developing the right balance between automation (low touch) and manual actions (high touch) depending on the context and the potentials for upsell of the customers