CSR GraPARI

The CSR (Customer Service Representative) at GraPARI Tobelo serves as the primary point of contact for Telkomsel customers. This role is responsible for handling inquiries, service requests, and complaints, while ensuring that customer issues are escalated appropriately to the Service Operation Support function when necessary. The position requires an individual with strong communication skills, an analytical mindset, and the ability to work both independently and as part of a team. The CSR will also be responsible for documenting customer interactions and identifying the nature of customer visits within the designated Telkomsel application.