CRM Executive

Key Responsibilities Execute CRM and loyalty campaigns to drive customer engagement and retention. Manage personalized communications across Email, SMS, WhatsApp, App Push, and other CRM channels.

Monitor and optimize automated customer journeys and triggered campaigns. Coordinate campaign planning, execution, and deployment with internal teams and agencies. Track campaign performance and prepare reports with actionable insights.

Manage campaign timelines, stakeholder communications, and project deliverables. Escalate operational issues, risks, and compliance concerns when required. Support administrative processes including invoices, payment submissions, documentation, and contract management.

Requirements Bachelor's Degree in Marketing, Business, Communications, or related field.

Familiarity with CRM and marketing automation platforms. Strong analytical skills with the ability to interpret campaign performance data. Proficient in Microsoft Excel and PowerPoint.