Community Engagement Executive, Batam

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team

The Community Engagement Team serves as the key bridge between the company and driver partner communities. The team focuses on building strong relationships, maintaining two-way communication, understanding community needs, and ensuring that company programs and information are delivered effectively to partners in the field. The team also plays an important role in representing the voice of the community by gathering insights, feedback, and operational issues to help improve the overall partner experience.

Get to Know the Role As a Community Engagement Executive, you will build and maintain strong, positive relationships with driver partner communities across diverse locations and backgrounds. You will closely engage with Driver Leaders to understand on-the-ground realities, support community programs, and foster clear, two-way communication between the company and driver partners. You will be reporting directly to the Manager, Community Engagement and will be based offsite in Batam.

The Critical Tasks You Will Perform Develop strong & trusted relationships with Driver Leaders and driver partner communities across assigned areas. Conduct regular field visits, community engagement sessions, and coordination meetings to stay close to partner sentiment and operational realities.

Gather on the ground feedback, driver aspirations, and operational pain points, and escalate main issues through the appropriate internal channels. Support the rollout of company programmes, policy updates, and product changes by ensuring communication is clear, consistent, and accessible. Manage day-to-day communication with community representatives, including chat groups, meeting coordination, and follow-up on ongoing issues.