
Commercial Operations Executive
Deskripsi Pekerjaan
JOB DESCRIPTION Manage and log all inbound leads from digital channels Maintain a complete and accurate lead database (Google Sheets)
Ensure leads are distributed to Sales Consultants via the system Prepare weekly pipeline reports (every Monday) Respond to inquiries (WhatsApp, Instagram, Meta Ads) within 1 hour (business hours)
Qualify leads (property type, renovation stage, timeline, interest level) Convert qualified leads into showroom appointments Confirm appointments 24 hours in advance
Follow up on cold/unresponsive leads with Sales Consultant Maintain structured meeting notes Send follow-ups to architects/designers within 24 hours
Prepare meeting materials (brand kits, specs, samples) Manage architect/developer pipeline separately from consumer leads REQUIREMENTS
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