Deskripsi pekerjaan
Posisi Cloud Consultant ini bertanggung jawab dalam pengelolaan dan dukungan infrastruktur Microsoft, khususnya Microsoft 365. Peran ini menuntut kemampuan teknis yang kuat dalam administrasi sistem, pemecahan masalah (troubleshooting), serta kolaborasi dengan tim internal, vendor, dan pelanggan untuk memastikan layanan berjalan optimal sesuai dengan SLA. Konsultan akan terlibat dalam tugas-tugas seperti administrasi Exchange Online/Server, Active Directory, dan Microsoft Entra ID. Selain itu, kandidat diharapkan mampu menyiapkan dokumentasi teknis, memberikan laporan troubleshooting, serta memiliki pemahaman tentang proses manajemen layanan TI.
Kualifikasi: Minimum 2–5 years of experience in Microsoft Infrastructure, Cloud Support, System Administration, or a related role; Hands-on experience with Microsoft 365, Active Directory, and Microsoft Entra ID; Experience in Exchange Online and/or Exchange Server administration; Knowledge or experience in SQL Server Clustering, high availability, and troubleshooting; Experience with Microsoft Power Apps or Power Platform; Strong troubleshooting, root cause analysis, and problem-solving skills; Familiar with IT service management processes and SLA-based incident handling; Good communication and customer-facing skills; Able to prepare technical documentation and troubleshooting reports; Able to work independently as well as collaborate with internal teams, vendors, and customers.
Kualifikasi
- Minimum 2–5 years of experience in Microsoft Infrastructure, Cloud Support, System Administration, or a related role
- Hands-on experience with Microsoft 365, Active Directory, and Microsoft Entra ID
- Experience in Exchange Online and/or Exchange Server administration
- Knowledge or experience in SQL Server Clustering, high availability, and troubleshooting
- Experience with Microsoft Power Apps or Power Platform
- Strong troubleshooting, root cause analysis, and problem-solving skills
- Familiar with IT service management processes and SLA-based incident handling
- Good communication and customer-facing skills
- Able to prepare technical documentation and troubleshooting reports
- Able to work independently as well as collaborate with internal teams, vendors, and customers
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Rp 4.500.000 – Rp 6.000.000 per month