Deskripsi pekerjaan
Center Manager bertanggung jawab penuh atas operasional harian Shichida PIK, memastikan standar kualitas kurikulum dan layanan tetap terjaga bagi anak dan orang tua. Peran ini mencakup manajemen staf, pemeliharaan fasilitas, serta pencapaian target komersial seperti pendaftaran siswa, retensi, dan optimalisasi kelas.
Tanggung jawab: Ensure all classes are delivered to Shichida curriculum and franchise quality standards; observe classes and coach teachers; Keep the center clean, tidy and child-safe at all times; supervise cleaning staff and arrange repairs and maintenance; Lead and manage teachers and center administrators, including rosters, attendance, leave and performance; Plan the class timetable to maximize class fill rate and teacher utilization; manage make-up classes and waiting lists; Drive enrollment and retention: follow up leads and trial classes, convert them to enrollments, and encourage term renewals; Handle parent communication and complaints professionally, resolving issues quickly and escalating when needed; Ensure fees are collected on time and center expenses stay within budget; Maintain student records and submit a monthly report to the owners on enrollment, revenue, operations and issues.
Kualifikasi: Bachelor's degree (S1) in Education, Psychology, Management or a related field; At least 3 years of experience in center/branch management, preferably in early childhood education, enrichment classes, preschools or customer-facing services.
Tanggung jawab
- Ensure all classes are delivered to Shichida curriculum and franchise quality standards; observe classes and coach teachers
- Keep the center clean, tidy and child-safe at all times; supervise cleaning staff and arrange repairs and maintenance
- Lead and manage teachers and center administrators, including rosters, attendance, leave and performance
- Plan the class timetable to maximize class fill rate and teacher utilization; manage make-up classes and waiting lists
- Drive enrollment and retention: follow up leads and trial classes, convert them to enrollments, and encourage term renewals
- Handle parent communication and complaints professionally, resolving issues quickly and escalating when needed
- Ensure fees are collected on time and center expenses stay within budget
- Maintain student records and submit a monthly report to the owners on enrollment, revenue, operations and issues
Kualifikasi
- Bachelor's degree (S1) in Education, Psychology, Management or a related field
- At least 3 years of experience in center/branch management, preferably in early childhood education, enrichment classes, preschools or customer-facing services
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Rp 10.000.000 – Rp 12.000.000 per month