Deskripsi pekerjaan
Perusahaan manajemen properti membuka kesempatan bagi profesional di bidang hospitality untuk bergabung sebagai Building Supervisor dengan fokus utama pada Hospitality & Tenant Relations. Peran ini bertugas memastikan tingkat kepuasan tenant dan pengunjung tetap terjaga secara konsisten melalui pelayanan prima. Anda akan menjadi garda terdepan dalam menangani pertanyaan, permintaan, dan keluhan tenant, berkoordinasi dengan departemen teknis, housekeeping, security, serta HSE untuk menyelesaikan berbagai isu operasional gedung. Selain itu, posisi ini mencakup distribusi pengumuman gedung, pengelolaan dokumentasi laporan komplain, pelaksanaan program keterlibatan tenant (tenant engagement), serta pendampingan proses perpindahan dan kepatuhan aturan fit-out tenant baru.
Tanggung jawab: 1. Tenant Interaction & Support; Act as the first line of contact for tenants to handle complaints, inquiries, and requests; Provide prompt and courteous responses to tenant issues; Follow up with relevant departments to ensure timely resolution and communicate updates to tenants; 2. Service Coordination; Coordinate with technical services, housekeeping, security, hse, and other support teams to respond to tenant requests; Monitor service timelines and escalate delays or unresolved issues; Maintain service quality in line with building management standards; 3. Communication; Distribute building notices, announcements, and circulars to tenants; Assist in organizing and delivering tenant communication campaigns, such as surveys or newsletters; Maintain open and effective communication channels with tenant representatives; 4. Documentation & Reporting; Log and track all tenant complaints and requests using internal systems; Prepare routine service reports and feedback summaries for management review; Maintain up-to-date tenant contact lists and records of interactions; 5. Tenant Engagement Activities; Support planning and execution of tenant events, appreciation programs, and engagement initiatives; Promote tenant participation and build positive tenant relations through regular interaction; 6. Support Lease Administration; Assist leasing and fit-out teams in coordinating tenant move-in/move-out activities; Ensure tenant fit-out works comply with building procedures and safety requirements; Provide guidance to new tenants during their transition period; Bachelor's/Diploma degree in hospitality or related discipline; Minimum 3 years of working experience in the hotel industry (Room Division); Good command of written and spoken English; Computer literacy is a must; Excellent commercial awareness and customer focus; Strong initiative, planning, leadership and self-motivation; Excellent interpersonal and communication skills; Should your qualifications and experience meet the above requirements, please send your application complete with a CV before October 30th, 2026. Only shortlisted candidates will be notified.
Tanggung jawab
- 1. Tenant Interaction & Support
- Act as the first line of contact for tenants to handle complaints, inquiries, and requests
- Provide prompt and courteous responses to tenant issues
- Follow up with relevant departments to ensure timely resolution and communicate updates to tenants
- 2. Service Coordination
- Coordinate with technical services, housekeeping, security, hse, and other support teams to respond to tenant requests
- Monitor service timelines and escalate delays or unresolved issues
- Maintain service quality in line with building management standards
- 3. Communication
- Distribute building notices, announcements, and circulars to tenants
- Assist in organizing and delivering tenant communication campaigns, such as surveys or newsletters
- Maintain open and effective communication channels with tenant representatives
- 4. Documentation & Reporting
- Log and track all tenant complaints and requests using internal systems
- Prepare routine service reports and feedback summaries for management review
- Maintain up-to-date tenant contact lists and records of interactions
- 5. Tenant Engagement Activities
- Support planning and execution of tenant events, appreciation programs, and engagement initiatives
- Promote tenant participation and build positive tenant relations through regular interaction
- 6. Support Lease Administration
- Assist leasing and fit-out teams in coordinating tenant move-in/move-out activities
- Ensure tenant fit-out works comply with building procedures and safety requirements
- Provide guidance to new tenants during their transition period
- Bachelor's/Diploma degree in hospitality or related discipline
- Minimum 3 years of working experience in the hotel industry (Room Division)
- Good command of written and spoken English
- Computer literacy is a must
- Excellent commercial awareness and customer focus
- Strong initiative, planning, leadership and self-motivation
- Excellent interpersonal and communication skills
- Should your qualifications and experience meet the above requirements, please send your application complete with a CV before October 30th, 2026. Only shortlisted candidates will be notified
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- D3
- Gaji
- Negosiasi
Cara melamar
Kirimkan aplikasi lengkap beserta CV sebelum tanggal 30 Oktober 2026.