Associate – IFS Guest Relations Officer

At PwC, exceptional client experiences start the moment someone enters our office. We are looking for a professional, service-oriented, and energetic Guest Relations Officer to join our Internal Firm Services (IFS) team. In this role, you will serve as the face of the firm, creating a welcoming and memorable experience for clients, visitors, business partners, and employees. You will be responsible for delivering outstanding hospitality, maintaining a professional front office environment, and ensuring all visitors receive exceptional service from arrival to departure.

If you have a passion for hospitality, customer service excellence, and creating positive experiences, we would love to hear from you. Minimum Diploma (D3) degree, preferably in Hospitality Management, Communications, Tourism, or a related field. Minimum 1 year of experience in a guest relations, hospitality, customer service, or front office role, preferably within a 4/5-star hotel or banking environment.

Proficiency in English is required; additional proficiency in Japanese or Mandarin will be an advantage. Barista skills or hospitality service experience are preferred. Professional grooming, demeanor, and interpersonal skills with a strong customer service mindset.

Pleasant personality with a customer-oriented mindset and positive attitude. Honest, disciplined, dependable, and able to maintain professionalism at all times. Proficient in Microsoft Office applications and comfortable using technology and digital tools.

Strong organizational, administrative, and time management skills. Ability to multitask effectively while delivering exceptional service in a fast-paced environment.