Deskripsi pekerjaan
PT Lock & Lock Indonesia adalah perusahaan ritel terkemuka yang bergerak di bidang peralatan dapur dan solusi penyimpanan rumah tangga. Kami berkomitmen memberikan pengalaman pelanggan yang luar biasa melalui jaringan toko kami. Kami mencari Area Manager (Store Operations) yang berpengalaman untuk bergabung dalam kapasitas penuh waktu di Jakarta Selatan. Dalam peran strategis ini, Anda bertanggung jawab mengawasi operasional toko di area yang ditentukan untuk memastikan keunggulan operasional, standar layanan pelanggan yang konsisten, dan pencapaian target komersial. Anda akan berperan penting dalam mendorong pertumbuhan bisnis, menjaga standar merek, serta memimpin tim untuk memberikan hasil yang luar biasa di berbagai lokasi toko.
Tanggung jawab: Oversee day-to-day operations across assigned store locations, ensuring compliance with company policies, procedures, and brand standards; Monitor and manage key performance indicators (KPIs) including sales targets, profitability, inventory levels, and customer satisfaction metrics; Lead, develop, and motivate store teams, including recruitment, training, performance management, and succession planning; Conduct regular store visits and audits to assess operational efficiency, product display, cleanliness, and staff conduct; Implement and drive promotional campaigns, merchandising initiatives, and marketing activities to increase sales and brand awareness; Manage inventory control, stock rotation, and supply chain coordination across multiple locations; Address customer complaints and concerns, ensuring resolution that maintains customer satisfaction and loyalty; Prepare and present accurate reports on sales performance, operational metrics, and area performance to senior management; Control operational costs and expenditure while maintaining service quality standards; Collaborate with cross-functional teams including marketing, supply chain, and finance to support business objectives.
Kualifikasi: Minimum Bachelor's Degree (S1) in Management, Business Administration, or a related field; Minimum 5–7 years of experience in retail operations or store management; Experience managing multiple store locations and overseeing daily store operations; Experience managing SPG/SPB teams, including recruitment coordination, performance monitoring, and team development; Ability to conduct product knowledge training, sales training, and service standard training for SPG/SPB teams; Strong leadership and people management skills; Good understanding of sales targets, stock management, and store operations; Ability to monitor sales performance and prepare sales reports; Good communication skills in both Indonesian and English (written and spoken); Strong problem-solving skills and ability to work in a fast-paced environment; Experience in the retail or consumer goods industry is preferred.
Tanggung jawab
- Oversee day-to-day operations across assigned store locations, ensuring compliance with company policies, procedures, and brand standards
- Monitor and manage key performance indicators (KPIs) including sales targets, profitability, inventory levels, and customer satisfaction metrics
- Lead, develop, and motivate store teams, including recruitment, training, performance management, and succession planning
- Conduct regular store visits and audits to assess operational efficiency, product display, cleanliness, and staff conduct
- Implement and drive promotional campaigns, merchandising initiatives, and marketing activities to increase sales and brand awareness
- Manage inventory control, stock rotation, and supply chain coordination across multiple locations
- Address customer complaints and concerns, ensuring resolution that maintains customer satisfaction and loyalty
- Prepare and present accurate reports on sales performance, operational metrics, and area performance to senior management
- Control operational costs and expenditure while maintaining service quality standards
- Collaborate with cross-functional teams including marketing, supply chain, and finance to support business objectives
Kualifikasi
- Minimum Bachelor's Degree (S1) in Management, Business Administration, or a related field
- Minimum 5–7 years of experience in retail operations or store management
- Experience managing multiple store locations and overseeing daily store operations
- Experience managing SPG/SPB teams, including recruitment coordination, performance monitoring, and team development
- Ability to conduct product knowledge training, sales training, and service standard training for SPG/SPB teams
- Strong leadership and people management skills
- Good understanding of sales targets, stock management, and store operations
- Ability to monitor sales performance and prepare sales reports
- Good communication skills in both Indonesian and English (written and spoken)
- Strong problem-solving skills and ability to work in a fast-paced environment
- Experience in the retail or consumer goods industry is preferred
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi
- Batas lamaran
- 01 Desember 2026