Deskripsi pekerjaan
Provide after-sales support to customers Respond to customer inquiries via phone, email, and messaging platforms Coordinate maintenance, warranty, and service requests Follow up on customer issues and ensure timely resolution Communicate with suppliers and internal teams in Mandarin and English Monitor project progress and customer feedback Prepare service reports and maintain customer records Support product training and customer guidance when required Coordinate spare parts and service scheduling Build and maintain long-term customer relationships Bachelor's degree in any related field. Minimum 1 year of experience in Customer Service, After-Sales, Sales Support, or a related role. Fluent in Mandarin. Strong communication and problem-solving skills. Good customer service mindset and interpersonal skills.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 6.000.000 – Rp 8.000.000 per month