Admin Reservation

Reservation Admin Handle guest inquiries and reservations through email, phone, social media, and online booking platforms. Provide accurate information regarding villa availability, rates, promotions, and services.

Process, confirm, modify, and cancel reservations in the PMS and booking channels. Update availability and booking information across all reservation platforms. Coordinate guest requests, pre-arrival arrangements, and booking-related communications with relevant departments.

Monitor OTA listings and ensure rates, availability, and property information remain accurate and up to date. Assist with payment follow-ups, deposits, refunds, and reservation-related administrative tasks.