Deskripsi pekerjaan
Job Description: 1. Handle daily after-sales administration activities, including customer complaints, service records, and warranty documentation. 2. Input, update, and maintain accurate after-sales data, including customer information, service progress, spare parts usage, and repair records. 3. Coordinate with customers, service teams, warehouse, and related departments to ensure after-sales requests are handled properly and efficiently. 4. Assist communication and translation between local employees, customers, and Mandarin-speaking management regarding after-sales matters. 5. Monitor and follow up on warranty claims, spare parts requests, and service issues until completion. 6. Prepare and organize after-sales reports, documents, and operational records Requirements: 1. Able to communicate in Mandarin (Minimum HSK 4). 2. Fresh graduates are welcome to apply. 3. Experience in after-sales service, customer service, administration, automotive, or electric vehicle industry is a plus. 4. Proficient in Microsoft Office, especially Microsoft Excel, and familiar with computer systems. 5. Willing to work onsite in Balaraja, Tangerang. Work Location: TAILG Factory, Balaraja, Kabupaten Tangerang Working Days: Monday to Friday 08.00 – 17.00 Saturday 08.00 – 15.00
Tanggung jawab: 1. Handle daily after-sales administration activities, including customer complaints, service records, and warranty documentation; 2. Input, update, and maintain accurate after-sales data, including customer information, service progress, spare parts usage, and repair records; 3. Coordinate with customers, service teams, warehouse, and related departments to ensure after-sales requests are handled properly and efficiently; 4. Assist communication and translation between local employees, customers, and Mandarin-speaking management regarding after-sales matters; 5. Monitor and follow up on warranty claims, spare parts requests, and service issues until completion; 6. Prepare and organize after-sales reports, documents, and operational records; Requirements: 1. Able to communicate in Mandarin (Minimum HSK 4); 2. Fresh graduates are welcome to apply; 3. Experience in after-sales service, customer service, administration, automotive, or electric vehicle industry is a plus; 4. Proficient in Microsoft Office, especially Microsoft Excel, and familiar with computer systems; 5. Willing to work onsite in Balaraja, Tangerang; Work Location: TAILG Factory, Balaraja, Kabupaten Tangerang Working Days: Monday to Friday 08.00 – 17.00; Saturday 08.00 – 15.00.
Tanggung jawab
- 1. Handle daily after-sales administration activities, including customer complaints, service records, and warranty documentation
- 2. Input, update, and maintain accurate after-sales data, including customer information, service progress, spare parts usage, and repair records
- 3. Coordinate with customers, service teams, warehouse, and related departments to ensure after-sales requests are handled properly and efficiently
- 4. Assist communication and translation between local employees, customers, and Mandarin-speaking management regarding after-sales matters
- 5. Monitor and follow up on warranty claims, spare parts requests, and service issues until completion
- 6. Prepare and organize after-sales reports, documents, and operational records
- Requirements: 1. Able to communicate in Mandarin (Minimum HSK 4)
- 2. Fresh graduates are welcome to apply
- 3. Experience in after-sales service, customer service, administration, automotive, or electric vehicle industry is a plus
- 4. Proficient in Microsoft Office, especially Microsoft Excel, and familiar with computer systems
- 5. Willing to work onsite in Balaraja, Tangerang
- Work Location: TAILG Factory, Balaraja, Kabupaten Tangerang Working Days: Monday to Friday 08.00 – 17.00
- Saturday 08.00 – 15.00
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 7.000.000 – Rp 9.000.000 per month