Accounts Receivable Manager

Deskripsi Pekerjaan

Tanggung Jawab

• Lead Administration & Collections operations, ensuring effective order processing, receivable management, and validation processes in accordance with company policies and procedures
• Manage the end-to-end Accounts Receivable (AR) process, including collection strategies, overdue monitoring, dispute resolution, and bad debt prevention to maintain healthy cash flow
• Oversee sales administration activities, including order management, product returns, consignment, rental transactions, and customer account administration
• Develop and implement policies, SOPs, and process improvements to enhance operational efficiency, internal controls, and service quality across Administration & Collections functions
• Monitor collection performance, AR aging, and key operational metrics while providing management with regular reports, insights, and recommendations to improve collection effectiveness
• Collaborate with Sales, Business Development, Finance, Accounting, Treasury, Customer Care, Warehouse, Legal, IT, and other cross-functional teams to ensure seamless business operations and issue resolution
• Lead system enhancement initiatives by identifying automation opportunities and improving administration and collection workflows through technology and process optimization
• Provide leadership, coaching, and performance management for the Administration & Collections team to ensure operational excellence and continuous capability development
• Manage customer escalations and complex collection cases while maintaining strong business relationships and ensuring compliance with internal policies
• Job Requirements
• Bachelor's degree in Finance, Accounting, Business Administration, Management, or a related field
• Minimum 10 years of experience in Accounts Receivable, Credit Control, Collections, Finance Operations, or Sales Administration, with at least 3-5 years in a managerial role
• Strong knowledge of Accounts Receivable (AR), Credit Control, Collection Management, Sales Administration, Cash Flow Management, and Internal Controls
• Proven experience leading collection strategies, reducing overdue receivables, and improving Days Sales Outstanding (DSO)
• Experience driving process improvement, SOP development, and finance operations automation projects
• Strong analytical, problem-solving, negotiation, stakeholder management, and decision-making skills
• Experience working cross-functionally with Sales, Finance, Customer Service, Legal, and Operations teams
• Proficient in Microsoft Excel and ERP systems (SAP, Oracle, Microsoft Dynamics, or equivalent) for reporting and operational analysis
• Strong leadership, communication, and people management skills with the ability to lead high-performing teams