waiter/waitress

The Counter Staff Employee is responsible for completing sales transactions, managing the cash register and monetary transactions, taking food and beverage orders, serving food and beverages, making sure all food and beverage displays are full fresh and appealing, coordinating with the kitchen to ensure timely service and quality of the food, providing the highest quality of service to the customer at all times and anticipating on their needs, perform opening and closing duties, ensuring the cleanliness in all areas of the store & dining area and performing all other responsibilities as directed by the business or as assigned by management. This position reports to the Store Manager and Operations Manager.

JOB COMPETENCY Excellent knowledge and working history in the hospitality industry Hands-on and flexible to ensure operational needs are met in an unpredictable working environment

Excellent people skills Ambitious, energetic, positive and takes on challenges Takes initiative and is result-oriented

Food quality standards certificate Is committed in all respects to realising the Store’s/Departments objectives. Makes high-quality demands of one’s own work (e.g. written and verbal communication) as well as the work of others.

Regular checks wishes and expectations of guests with an active hospitable attitude. Is helpful to guests by immediately dealing with questions and supporting them in making choices. Makes sure that the guests are satisfied with the service and gives extra service when needed