Deskripsi pekerjaan
Blibli Electronic is part of Blibli Group, a retail chain specializing in basic and essential electronic needs. The company is expanding nationwide to provide trusted, high-quality products at affordable prices, supported by excellent customer service. The team helps customers find solutions for their everyday technology needs, ensuring every store visit reflects Blibli’s promise of quality, care, and reliability. As a Value Added Service Specialist, you will be responsible for managing the delivery journey, product installation, trade-in programs, and added protection services. This role focuses on maximizing VAS attachment rates on the sales floor to drive revenue, while aggressively optimizing third-party fulfillment and installation costs to protect the bottom line.
Tanggung jawab: Drive the commercial strategy to maximize the attachment of the core VAS portfolio.; Set targets and monitor the conversion rates for VAS services.; Act as a dedicated profit center by evaluating market and customer needs to develop, price, and launch new added services.; Take direct ownership of VAS and delivery expenses.; Negotiate, audit, and optimize rates with third-party logistics (3PL) partners and external parties.; Manage the end-to-end operational flow for 'Ship-from-Store'.; Serve as the troubleshooter for operational failures, ensuring that all third-party shipping partners strictly meet delivery timelines and service level agreements (SLAs)..
Kualifikasi: Minimum 2–5 years of experience in Retail Commercial Operations, Value-Added Services (VAS) Product Management, or E-commerce Logistics.; Proven track record in cost optimization, vendor negotiation (logistics/installers), and P&L management.; Highly analytical and commercial mindset, with a demonstrated ability to drive Attachment Rates and innovate profit-generating service products.; Keep understanding of dropshipping workflows, last-mile delivery troubleshooting, and trade-in program mechanics..
Tanggung jawab
- Drive the commercial strategy to maximize the attachment of the core VAS portfolio.
- Set targets and monitor the conversion rates for VAS services.
- Act as a dedicated profit center by evaluating market and customer needs to develop, price, and launch new added services.
- Take direct ownership of VAS and delivery expenses.
- Negotiate, audit, and optimize rates with third-party logistics (3PL) partners and external parties.
- Manage the end-to-end operational flow for 'Ship-from-Store'.
- Serve as the troubleshooter for operational failures, ensuring that all third-party shipping partners strictly meet delivery timelines and service level agreements (SLAs).
Kualifikasi
- Minimum 2–5 years of experience in Retail Commercial Operations, Value-Added Services (VAS) Product Management, or E-commerce Logistics.
- Proven track record in cost optimization, vendor negotiation (logistics/installers), and P&L management.
- Highly analytical and commercial mindset, with a demonstrated ability to drive Attachment Rates and innovate profit-generating service products.
- Keep understanding of dropshipping workflows, last-mile delivery troubleshooting, and trade-in program mechanics.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi