Deskripsi pekerjaan
Posisi Telemarketing Staff bertanggung jawab penuh dalam mengembangkan serta menerapkan strategi retensi untuk meminimalkan tingkat churn (keluar) mitra kerja perusahaan. Peran ini mengharuskan Anda untuk memantau aktivitas mitra, pola pemesanan, dan data transaksi guna mengidentifikasi potensi risiko serta meningkatkan keterlibatan secara berkelanjutan. Selain itu, Anda akan merancang dan mengelola berbagai program loyalitas, insentif, serta reaktivasi, serta menganalisis indikator kinerja utama (KPI) seperti retention rate, reactivation rate, ARPA, dan frekuensi transaksi. Bekerja sama erat dengan tim Account Management, Anda juga bertugas menjaga hubungan dengan mitra kunci, melakukan peninjauan akun secara berkala, survei kepuasan, serta berkolaborasi dengan divisi Marketing, Product, dan Ops guna mengoptimalkan pengalaman mitra.
Tanggung jawab: Develop and implement retention strategies to minimize partner churn; Monitor partner activity, booking patterns, and transaction data to identify risks and drive engagement; Design and manage loyalty, incentive, and reactivation programs; Analyze KPIs such as retention rate, reactivation rate, ARPA, and transaction frequency; Collaborate with Account Management to maintain key partner relationships and address at-risk accounts; Conduct regular account reviews, satisfaction surveys, and business health check-ins; Work with Marketing, Product, and Ops to enhance partner experience and support targeted campaigns; Own and execute B2B programs (e.g., reactivation, win-back, loyalty).
Kualifikasi: Bachelor’s degree in Business, Marketing, Hospitality, or a related field; Minimum 2 years’ experience in account management, customer success, or retention; Preferably from industries such as Banking & Financial Services, Insurance, Travel (including OTAs), E-Commerce, or SaaS; Willing to WFO (Tanah Abang, Jakarta Pusat); Strong analytical skills with experience using CRM and reporting tools (e.g., Salesforce, Kapture, Excel).
Tanggung jawab
- Develop and implement retention strategies to minimize partner churn
- Monitor partner activity, booking patterns, and transaction data to identify risks and drive engagement
- Design and manage loyalty, incentive, and reactivation programs
- Analyze KPIs such as retention rate, reactivation rate, ARPA, and transaction frequency
- Collaborate with Account Management to maintain key partner relationships and address at-risk accounts
- Conduct regular account reviews, satisfaction surveys, and business health check-ins
- Work with Marketing, Product, and Ops to enhance partner experience and support targeted campaigns
- Own and execute B2B programs (e.g., reactivation, win-back, loyalty)
Kualifikasi
- Bachelor’s degree in Business, Marketing, Hospitality, or a related field
- Minimum 2 years’ experience in account management, customer success, or retention
- Preferably from industries such as Banking & Financial Services, Insurance, Travel (including OTAs), E-Commerce, or SaaS
- Willing to WFO (Tanah Abang, Jakarta Pusat)
- Strong analytical skills with experience using CRM and reporting tools (e.g., Salesforce, Kapture, Excel)
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- S1
- Gaji
- Negosiasi
- Batas lamaran
- 31 Oktober 2026