Deskripsi pekerjaan
Perusahaan membuka kesempatan bagi profesional berpengalaman untuk menempati posisi Telecenter Project Management Specialist. Peran ini bertanggung jawab penuh dalam memimpin, merencanakan, serta mengevaluasi proyek operasional dan pengembangan telecenter mulai dari tahap inisiasi hingga penyelesaian akhir. Selain itu, posisi ini bertugas menganalisis kebutuhan operasional guna mengoptimalkan efisiensi biaya per panggilan (cost-per-call), mengkoordinasikan kegiatan User Acceptance Testing (UAT) dan Post Implementation Reviews (PIR), memastikan tercapainya SLA penyelesaian masalah sistem, serta memelihara dokumentasi proyek yang lengkap dan menyusun laporan kinerja secara berkala.
Tanggung jawab: Lead, plan, and evaluate Telecenter operational and development projects from initiation to completion; Analyze operational needs and optimize Telecenter cost-per-call efficiency; Coordinate User Acceptance Testing (UAT), Post Implementation Reviews (PIR), and ensure system issue resolution SLAs are met; Maintain complete project documentation and deliver regular project performance reports.
Kualifikasi: Bachelor’s Degree in any field (preferably Management, Business, or Industrial Engineering); 2–3 years of experience in project management, project development, or process improvement; Familiarity with multifinance, telecommunications, or call center/telecenter business processes is a plus; Strong project management and analytical thinking skills; Solid understanding of business processes, UAT/PIR activities, and operational SLAs; Knowledge of Creative & Design Thinking is an advantage; Willing to be placed at Tangcity Mall, Tangerang, Banten.
Tanggung jawab
- Lead, plan, and evaluate Telecenter operational and development projects from initiation to completion
- Analyze operational needs and optimize Telecenter cost-per-call efficiency
- Coordinate User Acceptance Testing (UAT), Post Implementation Reviews (PIR), and ensure system issue resolution SLAs are met
- Maintain complete project documentation and deliver regular project performance reports
Kualifikasi
- Bachelor’s Degree in any field (preferably Management, Business, or Industrial Engineering)
- 2–3 years of experience in project management, project development, or process improvement
- Familiarity with multifinance, telecommunications, or call center/telecenter business processes is a plus
- Strong project management and analytical thinking skills
- Solid understanding of business processes, UAT/PIR activities, and operational SLAs
- Knowledge of Creative & Design Thinking is an advantage
- Willing to be placed at Tangcity Mall, Tangerang, Banten
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi