Deskripsi pekerjaan

Posisi Technical Support Sales bertindak sebagai penghubung strategis antara tim sales/pelanggan dengan tim teknis internal perusahaan. Anda bertanggung jawab mendukung proyek teknis dengan memahami kebutuhan, spesifikasi, dan gambar teknik dari pelanggan, membantu proses diskusi serta penerjemahan kebutuhan tersebut ke dalam persyaratan internal yang jelas. Selain itu, Anda memegang kendali penuh dalam manajemen proyek end-to-end mulai dari permintaan awal, pengembangan, uji coba, evaluasi, hingga penyelesaian, termasuk memantau lini masa proyek, berkoordinasi dengan tim R&D, Engineering, Produksi, dan Quality, serta mengidentifikasi potensi risiko atau keterlambatan untuk memastikan seluruh tahapan berjalan tepat waktu.

Tanggung jawab: Understand customer requirements, specifications, drawings, and technical needs and assist Sales in discussing and clarifying technical requirements; Provide technical input during customer discussions and project development and help Sales translate customer needs into internal requirements; Coordinate projects from initial customer request through development, trial, evaluation, and completion; Create and maintain project timelines, milestones, and action items while coordinating with R&D, Engineering, Production, Quality, and internal teams; Follow up on project progress, ensure timely completion of actions, identify delays or technical issues, and escalate when needed; Act as the communication bridge between Sales/customer and internal technical teams to ensure proper understanding and consolidate internal feedback.

Tanggung jawab

Understand customer requirements, specifications, drawings, and technical needs and assist Sales in discussing and clarifying technical requirements
Provide technical input during customer discussions and project development and help Sales translate customer needs into internal requirements
Coordinate projects from initial customer request through development, trial, evaluation, and completion
Create and maintain project timelines, milestones, and action items while coordinating with R&D, Engineering, Production, Quality, and internal teams
Follow up on project progress, ensure timely completion of actions, identify delays or technical issues, and escalate when needed
Act as the communication bridge between Sales/customer and internal technical teams to ensure proper understanding and consolidate internal feedback

Informasi lowongan

Tipe pekerjaan: Contract
Gaji: Rp 5.500.000 – Rp 6.500.000 per month
Batas lamaran: 07 November 2026

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