Supervisor Operational Control

Bachelor degree any major 3-5 year of experience in CCTV monitoring, store operations or SOP supervision in retail industry Good leadership with experience handling team

Good understanding of CCTV systems and light troubleshooting Able to communicate and negotiate with external vendors Detail-oriented, disciplined, and have strong observation skills

Able to prepare written reports neatly and accurately Proficiency in English or Mandarin for business communication is a plus Monitor store operational activities regularly through the CCTV system to ensure all employees follow applicable SOPs

Record and report SOP violations found through CCTV monitoring to the relevant supervisor Manage CCTV recording documentation for evaluation, reporting, or internal investigation purposes Conduct regular checks on CCTV equipment conditions (cameras, DVR, network, etc.)

Responsible for sourcing and coordinating with CCTV repair vendors, including requesting price quotations, scheduling services, and evaluating work quality Collaborate with the store operations and security teams to improve efficiency and SOP compliance Prepare routine reports related to monitoring results and CCTV system status