Deskripsi pekerjaan
Posisi ini bertanggung jawab untuk mengawasi operasional cabang harian dan aktivitas penanganan pelanggan, memastikan semua aktivitas perbankan dilakukan sesuai dengan kebijakan internal dan persyaratan regulasi. Tugasnya meliputi pengelolaan otorisasi transaksi, balancing, rekonsiliasi, dan pelaporan, serta menjaga keamanan dan akurasi dokumen keuangan. Selain itu, posisi ini mengawasi kinerja Teller dan Customer Service untuk memastikan efisiensi operasional dan standar layanan yang tinggi, serta menjadi kontak utama bagi nasabah berbahasa Mandarin.
Tanggung jawab: Supervising daily branch operations and customer handling activities; Ensuring banking activities are conducted in compliance with internal policies and regulatory requirements; Managed transaction authorization, balancing, reconciliation, and reporting; Maintaining the security and accuracy of financial documents; Oversaw Teller and Customer Service performance; Served as the primary contact for Mandarin-speaking customers.
Kualifikasi: Preferably a Bachelor’s degree (S1) in any major; Minimum 5 years of experience in the Banking industry, with at least 3 years of experience as a Operation Head / Branch Supervisor / Branch Operations Head or equivalent branch leadership position; Proficient in Teller and Customer Service operations; Strong knowledge of banking operations and customer service; Fluent in Mandarin (spoken and written) is mandatory; Holds a Risk Management certification according to the level regulated by Bank Indonesia; Strong leadership, communication, and people management skills; Detail-oriented and able to work in a fast-paced environment; Proficient in Microsoft Office; Willing to be placed in PIK, North Jakarta.
Tanggung jawab
- Supervising daily branch operations and customer handling activities
- Ensuring banking activities are conducted in compliance with internal policies and regulatory requirements
- Managed transaction authorization, balancing, reconciliation, and reporting
- Maintaining the security and accuracy of financial documents
- Oversaw Teller and Customer Service performance
- Served as the primary contact for Mandarin-speaking customers
Kualifikasi
- Preferably a Bachelor’s degree (S1) in any major
- Minimum 5 years of experience in the Banking industry, with at least 3 years of experience as a Operation Head / Branch Supervisor / Branch Operations Head or equivalent branch leadership position
- Proficient in Teller and Customer Service operations
- Strong knowledge of banking operations and customer service
- Fluent in Mandarin (spoken and written) is mandatory
- Holds a Risk Management certification according to the level regulated by Bank Indonesia
- Strong leadership, communication, and people management skills
- Detail-oriented and able to work in a fast-paced environment
- Proficient in Microsoft Office
- Willing to be placed in PIK, North Jakarta
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi